@incollection{BHKM01-Wfd,
  author = {Bachmann, Jürgen and Hoffmann, Marcel and Krämer, Kirstin and Misch, Andrea and Münker, Bernd},
  title = {Workflow für das lernende Unternehmen - für, mit und aus Workflow lernen},
  editor = {Herrmann, Thomas and Scheer, August-Wilhelm and Weber, Herbert},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen. Band 4.},
  journal = {Herrmann, Th.; Scheer, A-W.; Weber, H.: Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen. Band 4.},
  publisher = {Physica-Verlag},
  year = {2001},
  pages = {11-34},
  url = {http://www.sociotech-lit.de/BHKM01-Wfd.pdf}
}

@book{BCHHBCHH94-VdW,
  author = {Becker, Barbara and Cremers, Armin B. and Herrmann, Thomas and Hoenen, Michael},
  title = {Veränderungen der Wissensproduktion und -verteilung durch Expertensysteme},
  publisher = {GMD},
  year = {1994},
  url = {http://www.sociotech-lit.de/BCHHBCHH94-VdW.pdf}
}

@book{BeHS92-ZDz,
  author = {Becker, B and Herrmann, Th. and Steven, E.},
  title = {Zur Diskrepanz zwischen Expertensystementwicklung und -einsatz},
  publisher = {GMD},
  year = {1992}
}

@inproceedings{BBBH10-MTi,
  author = {Bennewitz, S. and Böhmann, T. and Burr, W. and Herrmann, T. and Krcmar, H. and Prilla, M. and Reuter, U. and Schermann, M.},
  title = {The MARIS Toolkit in a Nutshell},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2010}
}

@article{BoRP09-IiW,
  author = {Yvonne Borowiak and Carsten Ritterskamp and Michael Prilla},
  title = {Innovationsarbeit im Web 2.0. Sind Sie bereit?},
  journal = {Journal Arbeit},
  year = {2009},
  volume = {1},
  pages = {8-9},
  url = {http://www.sociotech-lit.de/BoRP09-IiW.pdf}
}

@article{BDJK11-Kce,
  author = {Bruno, Giorgio and Dengler, Frank and Jennings, Ben and Khalaf, Rania and Nurcan, Selmin and Prilla, Michael and Sarini, Marcello and Schmidt, Rainer and Silva, Rito},
  title = {Key challenges for enabling agile BPM with social software},
  journal = {Journal of Software Maintenance and Evolution: Research and Practice, incorporating Software Process: Improvement and Practice},
  year = {2011},
  volume = {15},
  url = {http://www.sociotech-lit.de/BDJK11-Kce.pdf}
}

@book{BHJR94-SfE,
  author = {Busch, Bodo and Herrmann, Thomas and Just, Katharina and Rittenbruch, Markus},
  title = {Systeme für Experten statt Expertensysteme - Von der Folgenforschung zur kompetenzförderlichen Gestaltung wissenbasierter Technik},
  publisher = {infix Verlag},
  year = {1994},
  url = {http://www.sociotech-lit.de/BHJR94-SfE.pdf}
}

@inproceedings{BBHK08-Esw,
  author = {Böhmann, T. and Burr, W. and Herrmann, T. and Krcmar, H. and Miller, R. and Prilla, M. and Reuter, U. and Schermann, M. and Zeugner, S.},
  title = {Exporting services with modular service architectures: Flexible methods for planning, validating, and implementing services for international markets.},
  editor = {Bundesministerium für Bildung und Forschung (BMBF)},
  booktitle = {Technologie - Innovation - Dienstleistung. Tagungsband 7. Dienstleistungstagung des BMBF},
  publisher = {BMBF},
  year = {2008},
  url = {http://www.sociotech-lit.de/BBHK08-Esw.pdf}
}

@incollection{BoeLK05-MvP,
  author = {Böhmann, Tilo and Loser, Kai-Uwe and Krcmar, Helmut},
  title = {Modellierung von Prozessschnittstellen modularer Servicearchitekturen},
  editor = {Herrmann, Thomas; Kleinbeck, Uwe; Krcmar, Helmut},
  booktitle = {Konzepte für das Service Engineering - Band 1,},
  journal = {Herrmann, Thomas; Kleinbeck, Uwe; Krcmar, Helmut: Konzepte für das Service Engineering },
  publisher = {Physica Verlag},
  year = {2005},
  pages = {167-186 },
  url = {http://www.sociotech-lit.de/BoeLK05-MvP.pdf}
}

@inproceedings{BPRS10-Zii,
  author = {Böhmann, Tilo and Prilla, Michael and Reuter, Ute and Schermann, Michael and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  title = {Zusammenarbeit in internationalen Projekten: Internationalisierung von Dienstleistungen mit der MARIS-Methode},
  editor = {Borchert, Margret},
  booktitle = {Systematische Gestaltung von Leistungen und Prozessen in KMU? Voraussetzung für erfolgreiche Internationalisierung von Dienstleistungen},
  year = {2010},
  url = {http://www.sociotech-lit.de/BPRS09-Zii.pdf}
}

@incollection{Care99-Ggae,
  author = {Carell, A.},
  title = {Gewalt gegen ältere Menschen - Ein Überblick über den derzeitigen Diskussionsstand},
  editor = {T. Brunner},
  booktitle = {Gewalt im Alter. Formen und Ursachen lebenslagenspezifischer Gewaltpotentiale. Marburger Forum zur Gerontologie, Band 5},
  journal = {T. Brunner (Hrsg.): Gewalt im Alter. Formen und Ursachen lebenslagenspezifischer Gewaltpotentiale. Marburger Forum zur Gerontologie, Band 5},
  publisher = {Vektor-Verlag},
  year = {1999},
  url = {http://www.sociotech-lit.de/Care99-Ggae.pdf}
}

@incollection{Care05-Tde,
  author = {Carell, A.},
  title = {Triangulation durch empirisch begründete Typenbildung am Beispiel der Evaluation eines virtuellen Hochschulseminars.},
  editor = {Kruse, E.; Küchler, U.; Kuhl, M.},
  booktitle = {Unbegrenztes Lernen – Lernen über Grenzen? Generierung und Verteilung von Wissen in der Hochschulentwichlung. Reihe Hochschule und Innovation.},
  journal = {Kruse, E.; Küchler, U.; Kuhl, M. (Hrsg): Unbegrenztes Lernen – Lernen über Grenzen? Generierung und Verteilung von Wissen in der Hochschulentwichlung. Reihe Hochschule und Innovation.},
  publisher = {Lit-Verlag},
  year = {2005},
  pages = {119-130 },
  url = {http://www.sociotech-lit.de/Care05-Tde.pdf}
}

@article{Care08-VvPa,
  author = {Carell, Angela},
  title = {Verschränkung von Präsenz- und Fernstudium. Erfahrungen mit einen Blended Learning Ansatz},
  editor = {Ruhr-Universität Bochum. Gemeinsame Arbeitsstelle RUB/IGM},
  booktitle = {Blended Learning. Entwicklung, Einsatz & Ergebnisse},
  journal = {Dialog Wissenschaft & Arbeitswelt. Ruhr-Universität Bochum. Gemeinsame Arbeitsstelle RUB/IGM},
  year = {2008},
  volume = {5},
  pages = {17-38},
  url = {http://www.sociotech-lit.de/Care08-VvPa.pdf}
}

@incollection{Care10-HEg,
  author = {Carell, A.},
  title = {Hoher Einsatz, geringer Erfolg - Wie wirkt sich eine unzureichende Selbststeuerung auf das computergestützte Lernen von Gruppen aus?},
  booktitle = {Hochschuldidaktik aufgefächert - vernetzte Hochschulbildung. Festschrift für Johannes Wildt},
  publisher = {Lit-Verlag},
  year = {2010}
}

@article{Care09-GIe,
  author = {Angela Carell},
  title = {Gemeinsam Ideen entwickeln. Kreativität in wissenschaftlichen Gruppen.},
  journal = {Forschung und Lehre},
  year = {2009},
  number = {3},
  pages = {206-207},
  url = {http://www.sociotech-lit.de/Care09-GIe.pdf}
}

@article{Care06-CKu,
  author = {Carell, A.},
  title = {Computergestützte Kommunikation unter der Bedingung des selbstgesteuerten Lernens von Gruppen},
  editor = {Seehusen, Silke and Lucke, Ulrike and Fischer, Stefan},
  booktitle = {Proceedings Delfi-Konferenz 2008: Die 6. E-Learning Fachtagung Informatik der Gesellschaft für Informatik. 07. bis 10. September in Lübeck. LNI.},
  journal = {Zeitschrift E-Learning},
  publisher = {Köllen Verlag},
  year = {2006},
  volume = {1},
  number = {1},
  pages = {1-16 },
  url = {http://www.sociotech-lit.de/Care06-CKu.pdf}
}

@book{Care06-SuP,
  author = {Carell, A.},
  title = {Selbststeuerung und Partizipation beim computerunterstützten kollaborativen Lernen: Eine Analyse im Kontext hochschulischer Lernprozesse. (Reihe Medien in der Wissenschaft”, Bd. 37)},
  publisher = {Waxmann},
  year = {2006},
  url = {http://www.sociotech-lit.de/Care06-SuP.pdf}
}

@article{CaBe99-Gid,
  author = {Carell, A. and Bergstermann, A.},
  title = {Gewalt in der häuslichen Pflege: Ergebnisse einer Befragung von Expertinnen und Experten},
  journal = {Zeitschrift für Sozialreform},
  year = {1999},
  volume = {85},
  pages = {464-482 }
}

@article{CaBe97-GuZ,
  author = {Carell, A. and Bergstermann, A.},
  title = {Gewalt und Zwang in der familiären Pflege},
  journal = {de Fries, B.; Telar, K. (Hrsg.): Gewalt im höheren Lebensalter.},
  year = {1997},
  pages = {170 - 207 }
}

@incollection{CaEu06-Iu(,
  author = {Carell, A. and Euteneuer, M.},
  title = {Innovation und (Unternehmens-)Kultur: Innovationsprozesse im Spannungsfeld von Anbieter- und Kundenkultur},
  editor = {Carell, A., Herrmann, Th.; Kleinbeck, U.},
  booktitle = {Innovation an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 1: Konzeptionelle Grundlagen.},
  journal = {Carell, A., Herrmann, Th. & Kleinbeck, U. (Hrsg.), Innovation an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 1: Konzeptionelle Grundlagen.},
  publisher = {Physica Verlag},
  year = {2006},
  pages = {19-33},
  url = {http://www.sociotech-lit.de/CaEu06-Iu(.pdf}
}

@incollection{CaGa03-OLF,
  author = {Carell, A. and Gaus, O. und Heiner, M.},
  title = {Online Lernen. Formate medialer Interaktion},
  editor = {Wildt, Johannes; Encke, Birgit; Blümcke, Karen},
  booktitle = {Professionalisierung der Hochschuldidaktik. Ein Beitrag zur Personalentwicklung an Hochschulen, Reihe: Blickpunkt Hochschuldidaktik, Band Nr. 112},
  publisher = {wbv},
  year = {2003},
  pages = {140-154},
  url = {http://www.sociotech-lit.de/CaGa03-OLF.pdf}
}

@inproceedings{CaHe09-NiC,
  author = {Carell, Angela and Herrmann, Thomas},
  title = {Negotiation-Tools in CSCL-Scenarios - Do they have a valid use?},
  editor = {Claire O'Malley and Daniel Suthers and Peter Reimann and Angelique Dimitracopoulou},
  booktitle = {Computer Supported Collaborative Learning Practices: CSCL2009 Conference Proceedings. 8.-13.06.2009, Rhodos},
  publisher = {International Society of the Learning Sciences},
  year = {2009},
  pages = {557-567},
  url = {http://www.sociotech-lit.de/CaHe09-NiC.pdf}
}

@inproceedings{CaHe10-IaC,
  author = {A. Carell and T. Herrmann},
  title = {Interaction and Collaboration Modes for Integration Inspiring Information into Technology-Enhanced Creativity Workshops.},
  booktitle = {HICCS 43},
  year = {2010},
  url = {http://www.sociotech-lit.de/CaHe10-IaC.pdf}
}

@inproceedings{CaHe09-Eea,
  author = {A. Carell and T. Herrmann},
  title = {Everyday experience as stimuli for technology enhanced creativity workshops},
  booktitle = {ACM Creativity and Cognition. October 27.-30.2009, Berkeley (Poster)},
  year = {2009},
  url = {http://www.sociotech-lit.de/CaHe09-Eea.pdf}
}

@inproceedings{CaHe06-ZFu,
  author = {Carell, A. and Herrmann, Th.},
  title = {Zwischen Flexibilität und Standardisierung: Gestaltungspotenziale von Informationsflüssen in frühen Phasen der Dienstleistungsinnovation unter besonderer Berücksichtigung der Kundenschnittstelle},
  booktitle = {Bericht zum 52. Arbeitswissenschaftlichen Kongress 2006},
  publisher = {GfA-Press},
  year = {2006},
  pages = {235-238}
}

@inproceedings{CHKM05-ICo,
  author = {Carell, A. and Herrmann, Th. and Kienle, A. and Menold, N.},
  title = {Improving the Coordination of Collaborative Learning with Process Models},
  editor = {Koschmann, Tim; Suthers, Dan; Chan, T.W.},
  booktitle = {Proceedings of CSCL 2005. Computer Supported Collaborative Learning 2005: The Next 10 Years},
  publisher = {Lawrence Erlbaum Associates},
  year = {2005},
  pages = {18-27 },
  url = {http://www.sociotech-lit.de/CHKM05-ICo.pdf}
}

@article{CHKS04-MMi,
  author = {Carell, A. and Herrmann, T. and Kienle, A. and Schneider, H.},
  title = {Modellbasierte Moderation in CSCL-Umgebungen- ein geeigneter Mittelweg zwischen Fremd- und Selbststeuerung},
  journal = {i-com},
  year = {2004},
  volume = {3},
  number = {2},
  pages = {13-19 },
  url = {http://www.sociotech-lit.de/CHKS04-MMi.pdf}
}

@book{CaHK06-IdS,
  author = {Carell, A. and Herrmann, Th. and Kleinbeck, U.},
  title = {Innovation an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 1: Konzeptionelle Grundlagen},
  publisher = {Physika-Verlag},
  year = {2006},
  url = {http://www.sociotech-lit.de/CaHK06-IdS.pdf}
}

@incollection{CaJa09-Muk,
  author = {A. Carell and I. Jahnke},
  title = {Medien und kreativitätsförderliche Lehr-/Lernkultur an der Hochschule: Projekt DaVinci.},
  editor = {V. Hornung-Prähauser and M. Luckman},
  booktitle = {Kreativität und Innovationskompetenz im digitalen Netz. Tagungsband der 5. EduMedia Fachtagung 2009},
  publisher = {Salzburg Research Forschungsgesellschaft.},
  year = {2009},
  pages = {197-203},
  url = {http://www.sociotech-lit.de/CaJa09-Muk.pdf}
}

@article{CaJR02-CkL,
  author = {Carell, A. and Jahnke, I. and Reiband, N.},
  title = {Computergestütztes kollaboratives Lernen: Die Bedeutung von Partizipation, Wissensintegration und Einfluss von Rollen},
  journal = {Journal Hochschuldidaktik, September 2002},
  year = {2002},
  volume = {13},
  number = {2},
  pages = {26-35 },
  url = {http://www.sociotech-lit.de/CaJR02-CkL.pdf}
}

@incollection{CaKH04-CiH,
  author = {Carell, A. and Kienle, A. and Herrmann, Th.},
  title = {CSCL in Hochschulseminaren: Möglichkeiten und Grenzen},
  editor = {Haake, Jörg and Schwabe, Gerd and Wessner, Martin},
  booktitle = {CSCL-Kompendium},
  journal = {Haake, Jörg; Schwabe, Gerd; Wessner, Martin (Hrsg.) (2004): CSCL-Kompendium},
  publisher = {Oldenbourg Verlag},
  year = {2004},
  pages = {380-391 },
  url = {http://www.sociotech-lit.de/CaKH04-CiH.pdf}
}

@article{CaLe95-ZPd,
  author = {Carell, A. and Leyendecker, C.},
  title = {Zum Problem des sexuellen Mißbrauchs von körperbehinderten Menschen. Eine Analyse relevanter Fachliteratur und eine explorative Studie zur Sensibilität von Sonderpädagogen und Sonderpädagoginnen gegenüber sexuellem Mißbrauch körperbehinderter Menschen},
  journal = {Heilpädagogische Forschung, 11 (2).},
  year = {1995},
  volume = {11 (2)},
  pages = {85-96 }
}

@inproceedings{CaMe03-SaK,
  author = {Carell, A. and Menold, N.},
  title = {Self-Direction and Knowledge Integration in Computer Supported Collaborative Processes: Lessons learned from two Case Studies},
  editor = {Nichol, J. and Gavrilova, T.},
  booktitle = {Proceedings of the 11th International PEG Conference, Powerful ICT Tools for Teaching and Learning, St. Petersburg, Russia, June 28–July 1, 2003.},
  year = {2003},
  url = {http://www.sociotech-lit.de/CaMe03-SaK.pdf}
}

@inproceedings{CaNo10-Sio,
  author = {Carell, A. and Nolte, A.},
  title = {Seamless integration of collaborative creativity techniques into group process modelling},
  editor = {Bodker, Keld and Bratteteig, Tone and Loi, Daria and Robertson, Toni},
  booktitle = {Proceedings of the eleventh conference on Participatory Design 2010},
  publisher = {ACM New York},
  year = {2010},
  pages = {197--182},
  url = {http://www.sociotech-lit.de/CaNo10-Sio.pdf}
}

@incollection{CaRS11-PzA,
  author = {Carell, A. and Reis, O. and Szczyrba, B.},
  title = {Promotion zwischen Anpassung und Eigenständigkeit: Promotionscoaching als Begleitung eines komplexen Leistungsprozesses},
  editor = {Wergen, J.},
  booktitle = {Von der Forschung zur Förderung: Promovierende im Blick der Hochschulen},
  publisher = {Lit-Verlag},
  year = {2011},
  url = {http://www.sociotech-lit.de/CaRSIP-PzA.pdf}
}

@incollection{CaRi06-AuG,
  author = {Carell, A. and Ritterskamp, C.},
  title = {Analyse und Gestaltung von Innovationsflüssen bei IT-Dienstleistungen. Teil 1: Konzeptionelle Grundlagen.},
  editor = {Carell, A., Herrmann, Th., Kleinbeck, U.},
  booktitle = {Innovation an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 1: Konzeptionelle Grundlagen.},
  journal = {Carell, A., Herrmann, Th., Kleinbeck, U. (Hrsg.), Innovation an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 1: Konzeptionelle Grundlagen.},
  publisher = {Physica Verlag},
  year = {2006},
  pages = {149-161 },
  url = {http://www.sociotech-lit.de/CaRi06-AuG.pdf}
}

@incollection{CaRiIP-Fei,
  author = {Carell, A. and Ritterskamp, C.},
  title = {Facetten einer innovationsförderlichen Unternehmenskultur an der Dienstleister-Kundenschnittstelle.},
  editor = {Herrmann, Th.; Kleinbeck, U.; Ritterskamp, C.},
  booktitle = {Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 2: Maßnahmen.},
  publisher = {Physika-Verlag},
  year = {2008},
  pages = {5-16},
  url = {http://www.sociotech-lit.de/CaRi08-Fei.pdf}
}

@inproceedings{CaSc08-OvW,
  author = {Carell, A. and Schaller, I.},
  title = {Orchestrierung von Web 2.0-Anwendungen im Kontext hochschulischer Lehr-/Lernprozesse},
  editor = {Seehusen, Silke and Lucke, Ulrike and Fischer, Stefan},
  booktitle = {Proceedings Delfi-Konferenz 2008: Die 6. E-Learning Fachtagung Informatik der Gesellschaft für Informatik. 07. bis 10. September in Lübeck. LNI.},
  journal = {Journal Hochschuldidaktik},
  publisher = {Köllen Verlag},
  year = {2008},
  pages = {41-52},
  url = {http://www.sociotech-lit.de/CaSc08-OvW.pdf}
}

@article{CaScck-Kup,
  author = {Carell, A. and Schaller, I.},
  title = {Kreativität und problemorientiertes Lernen in der universitären Lehre. Zum Redesign einer Lehrveranstaltung in der Angewandten Informatik},
  journal = {Zeitschrift für Hochschulentwicklung},
  year = {2011_in_Druck}
}

@conference{CaSc10-KmN,
  author = {Carell, A. and Schaller, I},
  title = {Kreativitätsförderung mit Neuen Medien in der universitären Lehre im Fach Informatik},
  booktitle = {Konferenzbeitrag - Fullpaper – GeNeMe},
  year = {2010}
}

@article{CaSc09-MiP,
  author = {A. Carell and I. Schaller},
  title = {Medieneinsatz im Prozess des forschenden Lernens: Die Rolle von Web 2.0-Anwendungen},
  journal = {Journal Hochschuldidaktik},
  year = {2009},
  pages = {27-29},
  url = {http://www.sociotech-lit.de/CaSc09-MiP.pdf}
}

@article{CaSc09-Soo,
  author = {Carell, Angela and Schaller, Isabel},
  title = {Scenario-based orchestration of Web 2.0 applications in university teaching and learning processes: a case study},
  journal = {International Journal of Web Based Communities.},
  year = {2009},
  volume = {5},
  number = {4},
  pages = {501-514},
  url = {http://www.sociotech-lit.de/CaSc09-Soo.pdf}
}

@incollection{Care05-CkL,
  author = {Carell, A. und Herrmann, Th.},
  title = {Computerunterstütztes kollaboratives Lernen an der Hochschule zwischen Fremd- und Selbststeuerung.},
  editor = {Welbers, U.; Gaus, O.},
  booktitle = {The Shift from Teaching to Learning. Konstruktionsbedingungen eines Ideals},
  publisher = {WBV},
  year = {2005},
  pages = {75-80},
  url = {http://www.sociotech-lit.de/Care05-CkL.pdf}
}

@inproceedings{CaRi07-Epl,
  author = {Carell, A., Prilla M. and Ritterskamp, C.},
  title = {Envisioning pervasive learning environments: supporting ubiquitous collaboration},
  booktitle = {Pervasive 2007. The 5th International Conference on Pervasive Computing (Workshop-Paper). May 13-16.
},
  year = {2007},
  url = {http://www.sociotech-lit.de/CaRi07-Epl.pdf}
}

@incollection{Careck-CCF,
  author = {Carell, A.; Frerichs, A.; Schaller, I},
  title = {Cultivating Creativity. Facetten eines kreativitätsförderlichen Studierklimas},
  booktitle = {Fachbezogene und fachübergreifende Hochschuldidaktik},
  publisher = {wbv},
  year = {2011_in_Druck}
}

@article{CrHe90-DVV,
  author = {Cremers, Armin B. and Herrmann, Thomas},
  title = {Das Verbundprojekt Veränderung der Wissensproduktion und -verteilung durch Expertensysteme},
  journal = {KI},
  year = {1990},
  volume = {4/90},
  pages = {42-44.}
}

@inproceedings{DHLS96-IKu,
  author = {Deiters, Wolfgang and Herrmann, Thomas and Löffeler, Thorsten and Striemer, Rüdiger},
  title = {Identifikation, Klassifikation und Unterstützung semi-strukturierter Prozesse in prozeßorientierten Telekooperationssystemen},
  editor = {Krcmar, H.; Lewe, H.; Schwabe, G.},
  booktitle = {Herausforderungen der Telekooperation. DCSCW’96},
  journal = {Krcmar, H.; Lewe, H.; Schwabe, G. (Hrsg.) (1996): Herausforderungen der Telekooperation. DCSCW’96},
  publisher = {Springer},
  year = {1996},
  volume = {18},
  number = {5},
  pages = {261 - 274},
  url = {http://www.sociotech-lit.de/DHLS96-IKu.pdf}
}

@inproceedings{DGHH01-KuE,
  author = {Diefenbruch, Marc and Goesmann, Thomas and Herrmann, Thomas and Hoffmann, Marcel},
  title = {KontextNavigator und ExperKnowledge. Zwei Wege zur Unterstützung des Prozesswissens in Unternehmen},
  booktitle = {Onlineproceedings KnowTech 2001 „Knowledge Engineering & Management“ Dresden, 1.-3. November 2001},
  year = {2001},
  url = {http://www.sociotech-lit.de/DGHH01-KuE.pdf}
}

@inproceedings{DiHe02-Edt,
  author = {Diefenbruch, Marc and Herrmann, Thomas},
  title = {Erfolgsfaktoren des technisch-unterstützten Wissensmanagements},
  editor = {Bundesministerium für Bildung und Forschung},
  booktitle = {Innovative Arbeitsgestaltung - Zukunft der Arbeit: Für eine menschengerechte Arbeitswelt, Tagung, 18. und 19. April 2002},
  publisher = {BMBF},
  year = {2002},
  url = {http://www.sociotech-lit.de/DiHe02-Edt.pdf}
}

@inproceedings{DHHS2-Ebd,
  author = {Diefenbruch, Marc and Herrmann, Thomas and Hoffmann, Marcel and Schaal, Hans-Gerd (Hrsg.)},
  title = {Erfolgsfaktoren bei der Einführung von Wissensmanagement- Lösungen},
  editor = {Schubert, Sigrid},
  booktitle = {Proceedings GI-Jahrestagung 2002 (Dortmund, GER, 1-3 Oktober, 2002), Bonn: Lecture Notes in Informatics.},
  publisher = {ACM Press},
  year = {2002},
  pages = {695-736},
  note = {Workshop auf der GI-Jahrestagung 2002},
  url = {http://www.sociotech-lit.de/DHHS2-Ebd.pdf}
}

@incollection{DiHo01-SWf,
  author = {Diefenbruch, Marc and Hoffmann, Marcel},
  title = {Situationsgerechtes Wissensmanagement für Banken},
  editor = {Birkelbach Jörg},
  booktitle = {Cyber Finance - The Next Generation.},
  publisher = {Gabler Verlag},
  year = {2001},
  pages = {247-270 },
  url = {http://www.sociotech-lit.de/DiHo01-SWf.pdf}
}

@inproceedings{DHMS00-SKM,
  author = {Diefenbruch, Marc and Hoffmann, Marcel and Misch, Andrea and Schneider, Helge},
  title = {Situated Knowledge Management - on the borderline between chaos and rigidity},
  editor = {Reimer, Ulrich},
  booktitle = {Proceedings of the Third International Conference on Practical Aspects of Knowledge Management (PAKM 2000), October 2000, Basel CH.},
  year = {2000},
  pages = {8-1 - 8-7 },
  url = {http://www.sociotech-lit.de/DHMS00-SKM.pdf}
}

@incollection{DiHH02-KuE,
  author = {Diefenbruch, Marc, Goesmann, Thomas and Herrmann, Thomas and Hoffmann, Marcel},
  title = {KontextNavigator und ExperKnowledge – Zwei Wege zur Unterstützung des Prozesswissens in Unternehmen},
  editor = {Abecker, Andreas and Hinkelmann, Knut and Maus, Heiko and Müller, Heinz Jürgen},
  booktitle = {Geschäftsprozessorientiertes Wissensmanagement},
  journal = {Geschäftsprozessorientiertes Wissensmanagement. Berlin et. al.: Springer.},
  publisher = {Springer},
  year = {2002},
  pages = {275-292 },
  url = {http://www.sociotech-lit.de/DiHH02-KuE.pdf}
}

@incollection{EKSM05-EuB,
  author = {Erkens, Elmar and Kopfer, Herbert and Siek, Katja and Menold, Natalja and Kunau, Gabriele},
  title = {Evaluierung und Bewertung},
  editor = {Herrmann, Th.; Schöpe, L.; Erkens, E.; Hülder, M.},
  booktitle = {Mobile Speditionslogistikunterstützung},
  journal = {Herrmann, Th.; Schöpe, L.; Erkens, E.; Hülder, M. (Hrsg.): Mobile Speditionslogistikunterstützung},
  publisher = {Shaker Verlag},
  year = {2005},
  pages = {6-1 - 6-45},
  url = {http://www.sociotech-lit.de/EKSM05-EuB.pdf}
}

@incollection{EuNR08-AMu,
  author = {Euteneuer, Matthias and Niederbacher, Arne and Ritterskamp, Carsten},
  title = {Agile Methoden und zyklische Event-Entwicklung: Zur Bedeutung der Dienstleister-Kunden-Schnittstelle im Rahmen der Produktentwicklung},
  editor = {Herrmann, Th. and Kleinbeck, U. and Ritterskamp, C.},
  booktitle = {Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 2: Maßnahmen},
  journal = {Journal Arbeit},
  publisher = {Physika-Verlag},
  year = {2008},
  volume = {1},
  pages = {141-157},
  url = {http://www.sociotech-lit.de/EuNR08-AMu.pdf}
}

@book{FHPRFHPR95-IuG,
  author = {Friedrich, Jürgen and Herrmann, Thomas and Peschke, Max and Rolf, Arno},
  title = {Informatik und Gesellschaft},
  publisher = {Spektrum Akademischer Verlag},
  year = {1995},
  url = {http://www.sociotech-lit.de/FHPRFHPR95-IuG.pdf}
}

@inproceedings{GoHe08-CVa,
  author = {Goedicke, Michael and Herrmann, Thomas},
  title = {A Case for ViewPoints and Documents},
  editor = {B. Paech and C. Martell},
  booktitle = {Innovations for Requirement Analysis. From Stakeholders' Needs to Formal Designs},
  publisher = {Springer-Verlag},
  year = {2008},
  pages = {62--84},
  url = {www.sociotech-lit.de/GoHe08-CVa.pdf},
  doi = {http://dx.doi.org/10.1007/978-3-540-89778-1_8}
}

@inproceedings{GoHo00-UwG,
  author = {Goesmann, Thomas and Hoffmann, Marcel},
  title = {Unterstützung wissensintensiver Geschäftsprozesse durch Workflow-Management-Systeme”},
  editor = {R. Reichwald and J. Schlichter},
  booktitle = {Verteiltes Arbeiten - Arbeit der Zukunft; Tagungsband D-CSCW 2000},
  publisher = {Teubner Verlag},
  year = {2000},
  pages = {139-152},
  url = {http://www.sociotech-lit.de/GoHo00-UwG.pdf}
}

@inproceedings{GJLR97-FaZ,
  author = {Goesmann, Thomas and Just- Hahn, Katharina and Löffeler, Thorsten and Rolles, Roland},
  title = {Flexibilität als Ziel beim Einsatz von Workflow-Management-Systemen: Methoden zur Anpassung, Aushandlung und kontinuierlichen Verbesserung},
  booktitle = {Ortner (Hrsg.): Proceedings EMISA FG 1997: Workflow-Management-Systeme im Spannungsfeld einer Organisation. 97/03},
  year = {1997},
  pages = {35-41 }
}

@incollection{GrHe03-Wid,
  author = {Grüneberg, Ulrich and Herrmann, Thomas},
  title = {Wissensmanagement in der Praxis - Ergebnisse einer empirischen Studie},
  editor = {Katenkamp, Olaf; Peter, Gerd},
  booktitle = {Die Praxis des Wissensmanagements. Medienzukunft heute - Band 8},
  journal = {Katenkamp, Olaf; Peter, Gerd (2003): Medienzukunft heute - Die Praxis des Wissensmanagements},
  publisher = {Lit-Verlag},
  year = {2003},
  pages = {72-82}
}

@inproceedings{HHJS97-FbW,
  author = {Hagemeyer, Jens and Herrmann, Thomas and Just-Hahn, Katharina and Striemer, Rüdiger},
  title = {Flexibilität bei Workflow-Management-Systemen},
  editor = {Liskowsky, Rüdiger and Velichkovsky, Boris M. and Wünschmann, Wolfgang},
  booktitle = {Usability Engineering: Integration von Mensch-Computer-Interaktion und Software-Entwicklung, Tagungsband zur GI Tagung Software-Ergonomie `97},
  publisher = {Teubner},
  year = {1997},
  pages = {179-190 },
  url = {http://www.sociotech-lit.de/HHJS97-FbW.pdf}
}

@inproceedings{Herr99-FPv,
  author = {Herrmann, Thomas},
  title = {Flexible Präsentation von Prozessmodellen},
  editor = {Ahrend, E.; Eberleh, E.; K. Pitschke},
  booktitle = {Design von Informationswelten. Proceedings Software-Ergonomie 99 (Walldorf/Baden, Germany, March 1999)},
  publisher = {Teubner},
  year = {1999},
  pages = {123-136 },
  url = {http://www.sociotech-lit.de/Herr99-FPv.pdf}
}

@incollection{Herr88-Pbd,
  author = {Herrmann, Thomas},
  title = {Probleme bei der Konstruktion und beim Einsatz von Hilfesystemen},
  editor = {Balzert, Helmut; Hoppe, Heinz; Oppermann, Reinhard; Peschke, Helmut; Rohr, Gabriele; Streitz, Norbert},
  booktitle = {Einführung in die Software-Ergonomie},
  journal = {Balzert, Helmut u.a. (Hrsg.) (1988): Einführung in die Software-Ergonomie.},
  publisher = {Walter de Gruyter},
  year = {1988},
  pages = {215-228},
  url = {http://www.sociotech-lit.de/Herr88-Pbd.pdf}
}

@incollection{Herr86-KI-,
  author = {Herrmann, Thomas},
  title = {Künstliche Intelligenz - Spiel ohne Grenzen für Jedermann},
  editor = {Arbeitskreis Rationalisierung Bonn},
  booktitle = {Verdatet, Verdrahtet, Verkauft.},
  journal = {Arbeitskreis Rationalisierung Bonn (Hrsg.) (1986) Verdatet, Verdrahtet, Verkauft.},
  publisher = {Alektor},
  year = {1986},
  pages = {207-215},
  url = {http://www.sociotech-lit.de/Herr86-KI-.pdf}
}

@incollection{Herr92-SoI,
  author = {Herrmann, Thomas},
  title = {Support of Intervening Use},
  editor = {Brödner, Peter; Karwowski, Waldemar},
  booktitle = {Ergonomics of Hybrid Automated Systems III},
  publisher = {Elsevier Science Publishers B.V.},
  year = {1992},
  pages = {289-294},
  url = {http://www.sociotech-lit.de/Herr92-SoI.pdf}
}

@incollection{Herr94-LoS,
  author = {Herrmann, Thomas},
  title = {Loss of Situative Context and its Relevance for Computer Mediated Communication and Cooperation},
  editor = {Clement, A.; Kolm, P.; Wagner, I.},
  booktitle = {NetWORKing: connecting workers in and between organizations},
  journal = {Clement, A. et al. (Hrsg.): NetWORKing: connecting workers in and between organizations. Amsterdam et al.: North Holland: 1994.},
  publisher = {North Holland},
  year = {1994},
  pages = {87-96 },
  url = {http://www.sociotech-lit.de/Herr94-LoS.pdf}
}

@inproceedings{Herr95-WMS,
  author = {Herrmann, Thomas},
  title = {Workflow Management Systems: Ensuring organizational Flexibility by Possibilities of Adaption and Negotiation},
  editor = {Comstock, Nora; Ellis, Clarence; Kling, Bob; Mylopoulos, John; Kaplan, Simon},
  booktitle = {COOCS´95. Conference on Organizational Computing Systems. August 13-16, 1995. Milpitas, California.},
  publisher = {ACM Press},
  year = {1995},
  pages = {83 - 95},
  url = {http://www.sociotech-lit.de/Herr95-WMS.pdf}
}

@inproceedings{Herr10-SoC,
  author = {Herrmann, T.},
  title = {Support of Collaborative Creativity for co-located Meetings},
  editor = {D.Randall and P.Salembier},
  booktitle = {From CSCW to Web 2.0},
  publisher = {Springer},
  year = {2010},
  url = {www.sociotech-lit.de/Herr10-SoC.pdf}
}

@book{Herr96-GuW,
  author = {Herrmann, Thomas},
  title = {Geschäftsprozeßorientierung und Workflowmanagementsysteme - Einführung und Bewertungskriterien},
  editor = {Technologieberatungsstelle beim DGB Landesbezirk NRW e.V.},
  publisher = {TBS NRW},
  year = {1996}
}

@inproceedings{Herr90-IuK,
  author = {Herrmann, Thomas},
  title = {Interaktion und Kommunikation mit dem Computer - eine Einleitung},
  editor = {Endres-Niggemeyer, Brigitte and Herrmann, Thomas and Konsa, Alfred and Rösner, Dietmar},
  booktitle = {Interaktion und Kommunikation mit dem Computer - Jahrestagung der Gesellschaft für Linguistische Datenverarbeitung},
  publisher = {Springer},
  year = {1990},
  pages = {1-11},
  url = {http://www.sociotech-lit.de/Herr90-IuK.pdf}
}

@incollection{Herr91-Dbd,
  author = {Herrmann, Thomas},
  title = {Dispositionsspielräume bei der Kooperation mit Hilfe vernetzter Systeme},
  editor = {Frese, Michael; Kasten, Christoph; Skarpelis, Constantin},
  booktitle = {Software für die Arbeit von morgen},
  journal = {FRESE, M.; KASTEN, Chr. u.a. (Hrsg.): Software für die Arbeit von morgen.},
  publisher = {Springer Verlag},
  year = {1991},
  pages = {57-68},
  url = {http://www.sociotech-lit.de/Herr91-Dbd.pdf}
}

@incollection{Herr95-CzB,
  author = {Herrmann, Thomas},
  title = {Computereinsatz zwischen Belastungsoptimierung und Persönlichkeitsförderlichkeit},
  editor = {Friedrich, Jürgen; Herrmann, Thomas; Peschek, Max; Rolf, Arno},
  booktitle = {Informatik und Gesellschaft},
  journal = {Informatik und Gesellschaft},
  publisher = {Spektrum Akademischer Verlag},
  year = {1995},
  pages = {166-173 },
  url = {http://www.sociotech-lit.de/Herr95-CzB.pdf}
}

@incollection{Herr94-GeG,
  author = {Herrmann, Thomas},
  title = {Grundsätze ergonomischer Gestaltung von Groupware},
  editor = {Hartmann, Anja; Herrmann, Thomas; Rohde, Markus; Wulf, Volker},
  booktitle = {Menschengerechte Groupware - Software-ergonomische Gestaltung und partizipative Umsetzung},
  publisher = {Teubner Verlag},
  year = {1994},
  pages = {65-107},
  url = {http://www.sociotech-lit.de/Herr94-GeG.pdf}
}

@inproceedings{Herr08-Dis,
  author = {Herrmann, Th.},
  title = {Design issues for supporting collaborative creativity.},
  editor = {Hassanaly, Parina; Ramrajsingh, Athissingh; Randall, Dave; Salembier, Pascal; Tixier, Matthieu},
  booktitle = {Proceedings of the 8th International Conference on the Design of Cooperative Systems},
  year = {2008},
  pages = {179-192},
  url = {http://www.sociotech-lit.de/Herr08-Dis.pdf}
}

@incollection{Herr01-LW,
  author = {Herrmann, Th.},
  title = {Lernendes Workflow},
  editor = {Herrmann, Thomas and Scheer, August-Wilhelm and Weber, Herbert},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen (Band 4).},
  journal = {Herrmann et al. (eds.) (2000): Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen. (Band 4).},
  publisher = {Physica-Verlag},
  year = {2001},
  pages = {143 - 154},
  url = {http://www.sociotech-lit.de/Herr01-LW.pdf}
}

@inproceedings{Herr83-MVd,
  author = {Herrmann, Thomas},
  title = {Mensch-Computer-Interaktion: Vorstellungen der Benutzer},
  editor = {Kupka, Ingbert},
  booktitle = {Proceedings GI - 13. Jahrestagung, Hamburg 3.-7. Oktober 1983},
  publisher = {Springer Verlag},
  year = {1983},
  pages = {389-395},
  url = {http://www.sociotech-lit.de/Herr83-MVd.pdf}
}

@incollection{Herr91-DBm,
  author = {Herrmann, Thomas},
  title = {Die Bedeutung menschlicher Kommunikation für die Kooperation und für die Gestaltung computerunterstützter Gruppenarbeit},
  editor = {Oberquelle, Horst},
  booktitle = {Kooperative Arbeit und Computerunterstützung. Stand und Perspektiven.},
  journal = {Oberquelle, Horst (Hrsg.): Kooperative Arbeit und Computerunterstützung. Stand und Perspektiven.},
  publisher = {Verlag für Angewandte Psychologie},
  year = {1991},
  pages = {63-78},
  url = {http://www.sociotech-lit.de/Herr91-DBm.pdf}
}

@inproceedings{Herr00-EWb,
  author = {Herrmann, Thomas},
  title = {Evolving Workflow by user-driven coordination},
  editor = {R. Reichwald and J. Schlichter},
  booktitle = {Verteiltes Arbeiten - Arbeit der Zukunft; Tagungsband D-CSCW 2000},
  journal = {Computer Supported Cooperative Work},
  publisher = {Teubner},
  year = {2000},
  volume = {14},
  number = {5},
  pages = {103-114 },
  url = {http://www.sociotech-lit.de/Herr00-EWb.pdf}
}

@inproceedings{Herr90-VSu,
  author = {Herrmann, Thomas},
  title = {Vernetzte Systeme und multimediale Anwendungen aus software-ergonomischer Sicht},
  editor = {Reuter, A.},
  booktitle = {GI - 20. Jahrestagung - Informatik auf dem Weg zum Anwender},
  publisher = {Springer Verlag},
  year = {1990},
  pages = {517 -132 },
  url = {http://www.sociotech-lit.de/Herr90-VSu.pdf}
}

@inproceedings{Herr86-IBa,
  author = {Herrmann, Thomas},
  title = {Intervenierende Benutzung als Paradigma der Mensch-Computer-Interaktion},
  editor = {Arno Schulz},
  booktitle = {Die Zukunft der Informationssysteme. Lehren der 80er Jahre - Dritte gemeinsame Fachtagung der Österreichischen Gesellschaft für Informatik und der Gesellschaft für Informatik},
  publisher = {Springer Verlag},
  year = {1986},
  pages = {588-597},
  url = {http://www.sociotech-lit.de/Herr86-IBa.pdf}
}

@incollection{Herr01-KuK,
  author = {Herrmann, Thomas},
  title = {Kommunikation und Kooperation},
  editor = {Schwabe, G. and Streitz, N. and Unland, R.},
  booktitle = {CSCW Kompendium. Lehr- und Handbuch zum computerunterstützten kooperativen Arbeiten.},
  journal = {Schwabe, G.; Streitz, N.; Unland, R. (Hrsg.): CSCW Kompendium. Lehr- und Handbuch zum computerunterstützten kooperativen Arbeiten.},
  publisher = {Springer Verlag},
  year = {2001},
  pages = {15-25},
  url = {http://www.sociotech-lit.de/Herr01-KuK.pdf}
}

@inproceedings{Herr87-DDs,
  author = {Herrmann, Thomas},
  title = {Die Darstellung stattgefundener Dialogsequenzen als Hilfsmittel in der Mensch-Computer-Interaktion},
  editor = {Schönpflug, W. and Wittstock, M.},
  booktitle = {Nützen Informationssysteme dem Benutzer? Software-Ergonomie '87. Tagung II/1987 des German Chapter of the ACM},
  publisher = {Teubner Verlag},
  year = {1987},
  pages = {340-349},
  url = {http://www.sociotech-lit.de/Herr87-DDs.pdf}
}

@inproceedings{Herr97-CMC,
  author = {Herrmann, Thomas},
  title = {Communicable Models for Cooperative Processes},
  editor = {Slavendy, G.},
  booktitle = {Design of Computing Systems: Cognitive Considerations. HCI International '97. Proceedings of the 7th International Conference on Human-Computer Interaction, San Francisco},
  year = {1997},
  pages = {285 - 288},
  url = {http://www.sociotech-lit.de/Herr97-CMC.pdf}
}

@inproceedings{Herr92-Vui,
  author = {Herrmann, Thomas},
  title = {Verständigungsprobleme und ihre Bedeutung für die computergestützte Vermittlung von Erklärungen},
  editor = {Stoyan, Herbert},
  booktitle = {Erklärung im Gespräch - Erklärung im Mensch-Maschine-Dialog.},
  journal = {Stoyan (Hrsg.): Erklärung im Gespräch - Erklärung im Mensch-Maschine-Dialog.},
  publisher = {Springer Verlag},
  year = {1992},
  pages = {69-90},
  url = {http://www.sociotech-lit.de/Herr92-Vui.pdf}
}

@inproceedings{Herr88-GdS,
  author = {Herrmann, Thomas},
  title = {Grenzen der Software-Ergonomie bei betrieblichen ISDN-Systemen},
  editor = {Valk, Rüdiger},
  booktitle = {Vernetzte und komplexe Informatik-Systeme - GI - 18.Jahrestagung, Hamburg, 17.-19. Oktober},
  publisher = {Springer Verlag},
  year = {1988},
  pages = {S. 521-532. },
  url = {http://www.sociotech-lit.de/Herr88-GdS.pdf}
}

@inproceedings{Herr03-LaT,
  author = {Herrmann, Thomas},
  title = {Learning and Teaching in Socio-Technical Environments},
  editor = {Weert, Tom J. van and Munro, Robert K.},
  booktitle = {Informatics and the Digital Society: Social, Ethical and Cognitive Issues, SECIII 2002 - Social, Ethical and Cognitive Issues of Informatics and ICT, July 22 - 26, 2002, Dortmund, Germany},
  journal = {Van Weert, T.J.; Munro, R.K. (eds.): Informatics and the Digital Society. Social, Ethical and Cognitive Issues.},
  year = {2003},
  pages = {59-72},
  url = {http://www.sociotech-lit.de/Herr03-LaT.pdf}
}

@incollection{Herr09-SDw,
  author = {Herrmann, Thomas},
  title = {Systems Design with the Socio-Technical Walkthrough},
  editor = {Whitworth, Brian; de Moore, Aldo},
  booktitle = {Handbook of Research on Socio-Technical Design and Social Networking Systems},
  publisher = {Idea Group Publishing},
  year = {2009},
  pages = {336-351},
  url = {http://www.sociotech-lit.de/Herr09-SDw.pdf}
}

@inproceedings{Herr09-DHC,
  author = {Herrmann, Thomas},
  title = {Design Heuristics for Computer Supported Collaborative Creativity},
  booktitle = {Proceedings of the 42nd Hawaii International Conference on System Sciences, HICSS},
  publisher = {IEEE Computer Society},
  year = {2009},
  url = {http://www.sociotech-lit.de/Herr09-DHC.pdf}
}

@inproceedings{Herr08-SAo,
  author = {Herrmann, Thomas},
  title = {Socio-technical Appropriation of Web2.0 for continuing learning on the job},
  booktitle = {CSCW 2008 – Workshop: „What to expect from Enterprise 3.0},
  year = {2008},
  url = {http://www.sociotech-lit.de/Herr08-SAo.pdf}
}

@article{Herr07-SiN,
  author = {Herrmann, Thomas},
  title = {SeeMe in a Nutshell},
  year = {2007},
  url = {http://www.sociotech-lit.de/Herr07-SiN.pdf}
}

@article{Herr94-SGf,
  author = {Herrmann, Thomas},
  title = {Software-ergonomische Grundsätze für die Gestaltung von Groupware},
  journal = {Ergonomie & Informatik},
  year = {1994},
  volume = {21},
  pages = {7-12 }
}

@article{Herr91-NiE,
  author = {Herrmann, Thomas},
  title = {Neuere informationstechnische Entwicklungen und ihre Bedeutung für die Humanisierung der Arbeit in Büro und Verwaltung},
  journal = {Wirtschaftsinformatik Reprint},
  year = {1991},
  volume = {33},
  number = {2},
  pages = {131-139},
  url = {http://www.sociotech-lit.de/Herr91-NiE.pdf}
}

@article{Herr91-TzE,
  author = {Herrmann, T.},
  title = {Thesen zur Entsinnlichung von Kommunikationort und -zeit},
  journal = {Wechselwirkung},
  year = {1991},
  volume = {48},
  pages = {52-53},
  url = {http://www.sociotech-lit.de/Herr91-TzE.pdf}
}

@article{Herr90-BuD,
  author = {Herrmann, Thomas},
  title = {Benutzermodellierung und Datenschutz},
  journal = {Datenschutz und Datensicherung},
  year = {1990},
  volume = {14},
  number = {7},
  pages = {352-360},
  url = {http://www.sociotech-lit.de/Herr90-BuD.pdf}
}

@book{Herr89-BdB,
  author = {Herrmann, Thomas},
  title = {Beiträge des Bereichs Informatik und Gesellschaft 1987/88. (Ergonomie in Netzen)},
  publisher = {Universität},
  year = {1989}
}

@article{Herr89-DVv,
  author = {Herrmann, Thomas},
  title = {Die Verformung von Kommunikationsstrukturen durch den ISDN-Aufbau des Telefonnetzes},
  booktitle = {Hessische Blätter für Volks- und Kulturforschung. Neue Folge 24},
  journal = {Hessische Blätter für Volks- und Kulturforschung. Neue Folge 24},
  publisher = {Jonas Verlag},
  year = {1989},
  pages = {165-176},
  url = {http://www.sociotech-lit.de/Herr89-DVv.pdf}
}

@article{Herr89-MuG,
  author = {Herrmann, Thomas},
  title = {Möglichkeiten und Grenzen selbstbestimmter Kooperation in vernetzten Systemen},
  journal = {Informatik Forum},
  year = {1989},
  volume = {3},
  number = {2},
  pages = {61-63},
  url = {http://www.sociotech-lit.de/Herr89-MuG.pdf}
}

@article{Herr89-NaF,
  author = {Herrmann, Thomas},
  title = {Netzergonomie am Fallbeispiel: Das Konzeptionsprojekt zum Dortmunder Modellversuch},
  journal = {HERRMANN, Th. (1989): Beiträge des Bereichs Informatik und Gesellschaft 1987/88.},
  year = {1989},
  pages = {5-20.}
}

@article{Herr87-PAd,
  author = {Herrmann, Thomas},
  title = {Psychosoziale Auswirkungen der Verbreitung neuer Informationstechnologien},
  journal = {Beiträge des Bereichs Informatik und Gesellschaft 1986/87.},
  year = {1987},
  pages = {59-76},
  url = {http://www.sociotech-lit.de/Herr87-PAd.pdf}
}

@book{Herr86-ZGd,
  author = {Herrmann, Thomas},
  title = {Zur Gestaltung der Mensch-Computer-Interaktion: Systemerklärung als kommunikatives Problem},
  editor = {Desel, Jörg},
  booktitle = {Modellierung '99, Workshop der Gesellschaft für Informatik e.V. (GI), März 1999 in Karlsruhe},
  publisher = {Niemeyer},
  year = {1986},
  pages = {59-74 },
  url = {http://www.sociotech-lit.de/Herr86-ZGd.pdf}
}

@incollection{HeBa99-Dbd,
  author = {Herrmann, Th. and Bayer, E.},
  title = {Datenschutzkonzepte bei der Einführung von Workflow-Management-Systemen},
  editor = {Herrmann, Th. and Scheer, A-W. and Weber, H.},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen. Band 3},
  publisher = {Physika Verlag},
  year = {1999},
  pages = {3-42 },
  url = {http://www.sociotech-lit.de/HeBa99-Dbd.pdf}
}

@article{HeBa00-DbW,
  author = {Herrmann, Thomas and Bayer, Elke},
  title = {Datenschutzkonzepte bei Workflow-Management-Systemen (1)},
  journal = {Computer Fachwissen},
  year = {2000},
  volume = {1},
  pages = {23 - 28 },
  url = {http://www.sociotech-lit.de/HeBa00-DbW.pdf}
}

@article{HeBa00-DbWa,
  author = {Herrmann, Thomas and Bayer, Elke},
  title = {Datenschutzkonzepte bei Workflow-Management-Systemen (2)},
  journal = {Computer Fachwissen},
  year = {2000},
  volume = {2},
  pages = {26 - 30 },
  url = {http://www.sociotech-lit.de/HeBa00-DbWa.pdf}
}

@inbook{HeBa98-Dua,
  author = {Herrmann, Thomas and Bayer, Elke},
  title = {Datenschutz und arbeitsrechtliche Aspekte beim Workflow-Management},
  journal = {Graue Reihe des Institutes Arbeit und Technik Integration von Mensch, Organisation und Technik: eine partielle Bilanz; Beiträge zum EMISA-FG-Treffen 1998},
  publisher = {Graue Reihe des Institutes Arbeit und Technik Integration von Mensch, Organisation und Technik: eine partielle Bilanz; Beiträge zum EMISA-FG-Treffen 1998},
  year = {1998},
  pages = {125-135 },
  url = {http://www.sociotech-lit.de/HeBa98-Dua.pdf}
}

@inproceedings{HeBJ07-WPO,
  author = {Herrmann, Thomas and Brandt-Herrmann, Gila and Jahnke, Isa},
  title = {Work Process Oriented Introduction of Knowledge Management: Reconsidering the Guidelines for SME},
  booktitle = {Proceedings of I-Know 2007, Graz (Austria)},
  year = {2007},
  pages = {136-143},
  url = {http://www.sociotech-lit.de/HeBJ07-WPO.pdf}
}

@article{HeDK02-Ebd,
  author = {Herrmann, Thomas and Diefenbruch, Marc and Kienle, Andrea},
  title = {Erfolgsfaktoren bei der Einführung von Wissensmanagementsystemen in der Praxis},
  journal = {Informatikspektrum},
  year = {2002},
  volume = {25},
  number = {3},
  pages = {210-214},
  url = {http://www.sociotech-lit.de/HeDK02-Ebd.pdf}
}

@incollection{HeEr95-DuK,
  author = {Herrmann, Thomas and Erb, Ulrike},
  title = {Denk- und Kommunikationsstrukturen},
  editor = {Friedrich, Jürgen; Herrmann, Thomas; Peschek, Max; Rolf, Arno},
  booktitle = {Informatik und Gesellschaft},
  journal = {Informatik und Gesellschaft},
  publisher = {Spektrum Akademischer Verlag},
  year = {1995},
  pages = {173-183 },
  url = {http://www.sociotech-lit.de/HeEr95-DuK.pdf}
}

@incollection{HeGo01-WuG,
  author = {Herrmann, Th. and Goesmann, Th.},
  title = {Wissensmanagement und Geschäftsprozeßunterstützung - am Beispiel des Workflow Memory Information System WoMIS},
  editor = {Herrmann, Thomas and Scheer, August-Wilhelm and Weber, Herbert},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen (Band 4).},
  journal = {Herrmann et al. (eds.) (2000): Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen. (Band 4).},
  publisher = {Physica-Verlag},
  year = {2001},
  pages = {83 - 101 },
  url = {http://www.sociotech-lit.de/HeGo01-WuG.pdf}
}

@incollection{HHKM99-MuM,
  author = {Herrmann, Thomas and Monika Harnischfeger and Castulus Kolo and Peter Zoche and Klaus Moysich and Andrea Misch},
  title = {Medienkompetenz und Medienakzeptanz},
  editor = {Szyperski, Norbert},
  booktitle = {Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder},
  journal = {Szyperski, N. (Hrsg.) (1999): Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder},
  publisher = {Josef Eul Verlag},
  year = {1999},
  pages = {193-273 },
  url = {http://www.sociotech-lit.de/HHKM99-MuM.pdf}
}

@incollection{HeHM88-DVv,
  author = {Herrmann, Thomas and Heß, Klaus and Meise, Karin},
  title = {Die Verformung von Kommunikationsstrukturen durch ISDN},
  editor = {Kitzing, Rudolf; Linder-Kostka, Ursula; Obermaier, Fritz},
  booktitle = {Schöne neue Computerwelt},
  journal = {KITZING, R. u.a. (Hrsg.) (1988): Schöne neue Computerwelt.},
  publisher = {VAS in der Elefanten Press},
  year = {1988},
  pages = {62-75},
  url = {http://www.sociotech-lit.de/Herr88-DVv.pdf}
}

@inproceedings{HeHo99-ASW,
  author = {Herrmann, Thomas and Hoffmann, Marcel},
  title = {Augmenting Self-Controlled Work Allocation in Workflow-Management-Applications},
  editor = {Bullinger, Hans-Jörg; Ziegler, Jürgen},
  booktitle = {Human-Computer Interaction: Cumminication, Cooperation and Application Design; Proceedings of HCI’99, (Munich Germany, August 1999).},
  publisher = {Lawrence Erlbaum Associates},
  year = {1999},
  pages = {288-292 },
  url = {http://www.sociotech-lit.de/HeHo99-ASW.pdf}
}

@article{HeHo05-MoW,
  author = {Herrmann, Thomas and Hoffmann, Marcel},
  title = {The Metamorphoses of Workflow Projects in their Early Stages},
  journal = {Computer Supported Cooperative Work},
  year = {2005},
  volume = {14},
  number = {5},
  pages = {399–432},
  url = {http://www.sociotech-lit.de/HeHo05-MoW.pdf}
}

@inproceedings{HHJK03-CUP,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Jahnke, Isa and Kienle, Andrea and Kunau, Gabriele and Loser, Kai-Uwe and Menold, Natalja},
  title = {Concepts for Usable Patterns of Groupware Applications},
  editor = {Pendergast, Mark and Schmidt, Kjeld and Simone, Carla and Tremaine, Marilyn},
  booktitle = {Proceedings of the 2003 International ACM SIGGROUP Conference on Supporting Group Work},
  publisher = {ACM Press},
  year = {2003},
  pages = {349-358 },
  url = {http://www.sociotech-lit.de/HHJK03-CUP.pdf}
}

@incollection{HHKR03-MaV,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Kienle, Andrea and Reiband, Natalja},
  title = {Metawissen als Voraussetzung kooperativer Wissensarbeit und seine Unterstützung durch Awarenessmechanismen},
  editor = {P. Mambrey; V. Pipek; M. Rohde},
  booktitle = {Wissen und Lernen in Virtuellen Organisationen.},
  journal = {P. Mambrey, V. Pipek & M. Rohde (Hrsg.). Wissen und Lernen in Virtuellen Organisationen.},
  publisher = {Physica Verlag},
  year = {2003},
  pages = {73-96},
  url = {http://www.sociotech-lit.de/HHKR03-MaV.pdf}
}

@inproceedings{HHKL02-MCW,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Kunau, Gabriele and Loser, Kai-Uwe},
  title = {Modelling Cooperative Work: Chances and Risks of Structuring},
  editor = {Blay-Fornarino, Mireille and Schmidt, Kjeld},
  booktitle = {Cooperative systems design: a challenge of the mobility age (Coop 2002)},
  journal = {M. Blay-Fornarino et al. (Eds.): Cooperative Systems Design, A Challenge of the Mobility Age (Coop 2002)},
  publisher = {IOS Press},
  year = {2002},
  pages = {53-70 },
  url = {http://www.sociotech-lit.de/HHKL02-MCW.pdf}
}

@article{HHKL04-MMD,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Kunau, Gabriele and Loser, Kai-Uwe},
  title = {A Modeling Method for the Development of Groupware Applications as Socio-Technical Systems},
  journal = {Behaviour & Information Technology},
  year = {2004},
  volume = {23},
  number = {2},
  pages = {119-135 },
  url = {http://www.sociotech-lit.de/HHKL04-MMD.pdf}
}

@inproceedings{HeHL99-MmS,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Loser, Kai-Uwe},
  title = {Modellieren mit SeeMe — Alternativen wider die Trockenlegung feuchter Informationslandschaften},
  editor = {Desel, Jörg},
  booktitle = {Modellierung '99, Workshop der Gesellschaft für Informatik e.V. (GI), März 1999 in Karlsruhe},
  publisher = {Teubner},
  year = {1999},
  pages = {59-74 },
  url = {http://www.sociotech-lit.de/HeHL99-MmS.pdf}
}

@incollection{HeHL97-Mfp,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Loser, Kai-Uwe},
  title = {Modellierungsnotationen für prospektive, gestaltungsorientierte Technikfolgenforschung},
  editor = {Paul, Hansjürgen},
  booktitle = {Modellierung von Aufbau- und Ablauforganisation: von der Technozentrik zur Anthropozentrik.},
  journal = {Paul, H. (Hrsg.) (1997): Modellierung von Aufbau- und Ablauforganisation: von der Technozentrik zur Anthropozentrik. Projektbericht des Instituts Arbeit und Technik. 02-97.},
  publisher = {Projektbericht des Instituts Arbeit und Technik 97/2.},
  year = {1997},
  volume = {5},
  number = {2},
  pages = {33-46},
  url = {http://www.sociotech-lit.de/HeHL97-Mfp.pdf}
}

@inproceedings{HeHL98-Sus,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Loser, Kai-Uwe},
  title = {Sozio-orientierte und semi-strukturierte Modellierung mit SeeMe},
  booktitle = {Proceedings der Fachtagung MobIS´98. Informationssystem Architekturen. Rundbrief des GI-Fachausschusses},
  year = {1998},
  volume = {5},
  number = {2},
  pages = {15-22 },
  url = {http://www.sociotech-lit.de/HeHL98-Sus.pdf}
}

@booklet{HHLM01-Wm-,
  author = {Herrmann, Th. and Hoffmann, M. and Loser, K.-U. and Misch, A. and Moysich, K.},
  title = {Wissensmanagement mitgestalten - Konzepte, Methoden und Anknüpfungspunkte},
  journal = {Reihe Arbeit, Gesundheit, Umwelt, Technik, Heft 50 Oberhausen: Technologieberatungsstelle beim DGB - TBS},
  year = {2001},
  volume = {Heft 50},
  url = {http://www.sociotech-lit.de/HHLM01-Wm-.pdf}
}

@inproceedings{HHLM00-Sma,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Loser, Kai-Uwe and Moysich, Klaus},
  title = {Semistructured models are surprisingly useful for user-centered design},
  editor = {Dieng, R. and Giboin, A. and Karsenty, L. and De Michelis, G.},
  booktitle = {Designing Cooperative Systems. Proceedings of Coop 2000},
  publisher = {IOS Press},
  year = {2000},
  pages = {159-174 },
  url = {http://www.sociotech-lit.de/HHLM00-Sma.pdf}
}

@incollection{HeHM98-WdS,
  author = {Herrmann, Thomas and Hoffmann, Marcel and Misch, Andrea},
  title = {Wissensvermittlung durch Studierende für Studierende. Stärken und Schwächen einer spezifischen Lehrveranstaltung im Fachgebiet Informatik und Gesellschaft},
  editor = {Claus, Volker},
  booktitle = {Informatik und Ausbildung},
  journal = {Claus, Volker (Hrsg.) (1998): Informatik und Ausbildung. Berlin et al.: Springer.},
  publisher = {Springer},
  year = {1998},
  pages = {82-91 },
  url = {http://www.sociotech-lit.de/HeHM98-WdS.pdf}
}

@article{HeHM-Mbd,
  author = {Herrmann, Th. and Hoffmann, M. and Misch, A.},
  title = {Mitarbeiterorientierung bei der Einführung von Workflow-Management-Systemen: Ergebnisse aus dem Verbundprojekt MOVE},
  journal = {Unireport Forschungsberichte 30-2000},
  year = {2000},
  pages = {41-45}
}

@book{HHJKSozi07-Wik,
  author = {Herrmann, Thomas and Howaldt, Jürgen and Jahnke, Isa and Katenkamp, Olaf and Rascher, Ingolf and Ritterskamp, Carsten and Wilkesmann, Maxie and Wilkesmann, Uwe},
  title = {Wissensmanagement in kleinen und mittleren Unternehmen und öffentlicher Verwaltung. Ein Leitfaden},
  editor = {Sozialforschungsstelle Dortmund, Zentrale Wissenschaftliche Einrichtung der Universität Dortmund},
  publisher = {Sozialforschungsstelle Dortmund, Zentrale Wissenschaftliche Einrichtung der Universität Dortmund},
  year = {2007},
  note = {Veröffentlichung gemeinsam mit Jürgen Howaldt, Olaf Katenkamp, Uwe Wilkesmann, Maxie Wilkesmann und Ingolf Rascher},
  url = {http://www.sociotech-lit.de/HHJKSozi07-Wik.pdf}
}

@article{HeHoe87-HuZ,
  author = {Herrmann, Thomas and Hölzer, Winfried},
  title = {Hängt unsere Zukunft am Kabel? Beispiele zum Thema neue Informations- u Kommunikationstechniken und zum geplanten ISDN- Modellversuch für Bürokommunikation in Dortmund},
  journal = {IDie Mitbestimmung. 12/87.},
  year = {1987},
  volume = {1287},
  pages = {S. 795-797. }
}

@inproceedings{HeJa06-DSW,
  author = {Herrmann, Thomas and Jahnke, Isa},
  title = {Der Sociotechnical Walkthrough (STWT) als Methode zum Transfer innovativer Wissensmanagement-Lösungen},
  editor = {Gronau et al.},
  booktitle = {Mit Wissensmanagement besser im Wettbewerb. Tagungsband Knowtech 2006. 26.-27.10.2006,},
  publisher = {CMP-WEKA Verlag},
  year = {2006},
  pages = {433-441 },
  url = {http://www.sociotech-lit.de/HeJa06-DSW.pdf}
}

@inproceedings{HJKS07-EuE,
  author = {Herrmann, Thomas and Jahnke, Isa and Klick, Heiko and Skrotzki, Rainer},
  title = {Ex-Post und Ex-ante Evaluation des BMBF-Rahmenkonzeptes Innovative Arbeitsgestaltung, Zukunft der Arbeit: Zukunft eines Forschungsprogramms},
  editor = {Streich, D.; Wahl, D.},
  booktitle = {Innovationsfähigkeit in einer modernen Arbeitswelt. Personalentwicklung - Organisationsentwicklung - Kompetenzentwicklung.},
  publisher = {Campus Verlag},
  year = {2007},
  pages = {501-528},
  url = {http://www.sociotech-lit.de/HJKS07-EuE.pdf}
}

@incollection{HJKL05-EAu,
  author = {Herrmann, Thomas and Jahnke, Isa and Kunau, Gabriele and Loser, Kai-Uwe},
  title = {Eine Analyse- und Gestaltungsmethode für die Einführung von E-Government-Verfahren: der Socio-Technical WalkThrough (STWT)},
  editor = {Klischewski, Ralf; Wimmer, Maria},
  booktitle = {Wissensbasiertes Prozessmanagement im E-Government.},
  publisher = {Lit-Verlag},
  year = {2005},
  pages = {110-125},
  url = {http://www.sociotech-lit.de/HJKL05-EAu.pdf}
}

@inproceedings{HeJL04-RCa,
  author = {Herrmann, Thomas and Jahnke, Isa and Loser, Kai-Uwe},
  title = {The Role Concept as a Paradigm for Designing Community Systems},
  editor = {Darses, F. and Dieng, R. and Simone, C. and Zackland, M.},
  booktitle = {Cooperative Systems Design: Scenario-Based Design of Collaborative Systems},
  journal = {Francoise Darses; Rose Dieng; Carla Simone; Manuel Zackland (Eds.): Cooperative Systems Design. Amsterdam: IOS Press.
Cooperative Systems Design: Scenario-Based Design of Collaborative Systems 
F. Darses; R. Dieng; C. Simone; M. Zackland},
  publisher = {IOS Press},
  year = {2004},
  pages = {163-178 },
  url = {http://www.sociotech-lit.de/HeJL04-RCa.pdf}
}

@inproceedings{HeJL03-DUv,
  author = {Herrmann, Thomas and Jahnke, Isa and Loser, Kai-Uwe},
  title = {Die Unterstützung von Rollenzuweisung und Rollenübernahme: ein Ansatz zur Gestaltung von Wissensmanagement- und CSCL-Systemen},
  editor = {Szwillus, G. and Ziegler, J.},
  booktitle = {Mensch & Computer 2003: Interaktion in Bewegung},
  publisher = {Teubner Verlag},
  year = {2003},
  pages = {87-98},
  url = {http://www.sociotech-lit.de/HeJL03-DUv.pdf}
}

@inproceedings{HeJu94-AuA,
  author = {Herrmann, Thomas and Just, Katharina},
  title = {Anpaßbarkeit und Aushandelbarkeit als Brücke von der Software-Ergonomie zur Organisationsentwicklung},
  editor = {Hasenkamp, Ulrich},
  booktitle = {Einführung von CSCW-Systemen in Organisationen. Tagungsband der D-CSCW ´94},
  publisher = {Vieweg Verlag},
  year = {1994},
  pages = {89-107},
  url = {http://www.sociotech-lit.de/HeJu94-AuA.pdf}
}

@article{HeJu95-ESi,
  author = {Herrmann, Thomas and Just, Katharina},
  title = {Experts’ Systems instead of Expert Systems},
  journal = {AI & Society},
  year = {1995},
  volume = {9},
  pages = {321-355 },
  url = {http://www.sociotech-lit.de/HeJu95-ESi.pdf}
}

@book{HeJuHeJu98-Guo,
  author = {Herrmann, Th. and Just-Hahn, K.},
  title = {Groupware und organisatorische Innovation},
  editor = {Herrmann, Th. and Just-Hahn, K.},
  publisher = {Teubner},
  year = {1998},
  url = {http://www.sociotech-lit.de/HeJuHeJu98-Guo.pdf}
}

@incollection{HeJu98-DEv,
  author = {Herrmann, T. and Just-Hahn, K.},
  title = {Die Erhebung von Sonderfällen},
  editor = {Herrmann, Th.; and Scheer, A-W. and Weber, H.},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow- Management- Systemen. Band 2},
  journal = {Herrmann, Th.;Scheer, A-W.; Weber, H.: Verbesserung von Geschäftsprozessen mit flexiblen Workflow- Management- Systemen. Band 2.},
  publisher = {Physica Verlag},
  year = {1998},
  pages = {77 - 92 },
  url = {http://www.sociotech-lit.de/HeJu98-DEv.pdf}
}

@article{HeJu96-Olw,
  author = {Herrmann, Thomas and Just-Hahn, Katharina},
  title = {Organizational learning with flexible workflow management systems},
  journal = {Proc. WS CSCW and organizational learning. CSCW ‘96. SIGOIS Bulletin,Vol. 17, No.3 (December 1996)},
  year = {1996},
  volume = {Vol. 17, No.3},
  pages = {54-57 },
  url = {http://www.sociotech-lit.de/HeJu96-Olw.pdf}
}

@incollection{HeKi04-KaK,
  author = {Herrmann, Thomas and Kienle, Andrea},
  title = {Kontextberücksichtigung als Kernaufgabe der Wissenskommunikation},
  editor = {Reinhardt, Rüdiger and Eppler, Martin},
  booktitle = {Wissenskommunikation in Organisationen: Methoden, Instrumente, Theorien},
  journal = {Reinhardt, Rüdiger; Eppler, Martin (2004): Wissenskommunikation in Organisationen.},
  publisher = {Springer Verlag},
  year = {2004},
  pages = {50-68 },
  url = {http://www.sociotech-lit.de/HeKi04-KaK.pdf}
}

@inproceedings{HeKi02-IvK,
  author = {Herrmann, Th. and Kienle, A.},
  title = {Integration von Kommunikation und Lernmaterial als Leitbild zur Gestaltung von CSCL-Systemen},
  editor = {Schubert, Sigrid and Reusch, Bernd and Jesse, Norbert},
  booktitle = {Informatik bewegt. 32. Jahrestagung der Gesellschaft für Informatik. Bonn: Lecture Notes in Informatics. Oktober 2002, Dortmund},
  year = {2002},
  url = {http://www.sociotech-lit.de/HeKi02-IvK.pdf}
}

@inproceedings{HeKi03-KCc,
  author = {Herrmann, Thomas and Kienle, Andrea},
  title = {KOLUMBUS: Context-oriented communication support in a collaborative learning environment},
  editor = {Weert, Tom J. van and Munro, Robert K.},
  booktitle = {Informatics and the Digital Society: Social, Ethical and Cognitive Issues, SECIII 2002 - Social, Ethical and Cognitive Issues of Informatics and ICT, July 22 - 26, 2002, Dortmund, Germany},
  journal = {van Weert, T.J.; Munro,R.K. (eds.): Informatics and the Digital Society. Social, Ethical and Cognitive Issues. Boston et al.: Kluwer},
  publisher = {Kluwer Acad. Publ},
  year = {2003},
  pages = {251-260},
  url = {http://www.sociotech-lit.de/HeKi03-KCc.pdf}
}

@article{KiHe08-Cca,
  author = {Herrmann, T. and Kienle, A.},
  title = {Context-oriented communication and the design of computer supported discursive learning.},
  editor = {Claire O'Malley and Daniel Suthers and Peter Reimann and Angelique Dimitracopoulou},
  booktitle = {Computer Supported Collaborative Learning Practices: CSCL2009 Conference Proceedings. 8.-13.06.2009, Rhodos},
  journal = {International Journal of Computer Supported Collaborative Learning},
  publisher = {International Society of the Learning Sciences},
  year = {2008},
  volume = {3},
  number = {3},
  pages = {273-299},
  url = {http://www.sociotech-lit.de/HeKi08-Cca.pdf}
}

@article{HeKR03-M-s,
  author = {Herrmann, Thomas and Kienle, Andrea and Reiband, Natalja},
  title = {Meta-knowledge - a success factor for computer-supported organizational learning in companies},
  editor = {Pendergast, Mark and Schmidt, Kjeld and Simone, Carla and Tremaine, Marilyn},
  booktitle = {Proceedings of the 2003 International ACM SIGGROUP Conference on Supporting Group Work},
  journal = {Special issue: Training issues for successful ICT innovation in companies of Educational Technology & Society},
  publisher = {ACM Press},
  year = {2003},
  volume = {6},
  number = {1},
  pages = {9-13},
  url = {http://www.sociotech-lit.de/HeKR03-M-s.pdf}
}

@article{HeKR03-MaV,
  author = {Herrmann, Thomas and Kienle, Andrea and Reiband, Natalja},
  title = {Metawissen als Voraussetzung für den Wissensaustausch und die Kooperation beim Wissensmanagement},
  journal = {Zeitschrift für Medienpsychologie},
  year = {2003},
  volume = {15},
  number = {1},
  pages = {3-12 },
  url = {http://www.sociotech-lit.de/HeKR03-MaV.pdf}
}

@book{HeKK05-Kfd,
  author = {Herrmann, Thomas and Kleinbeck, Uwe and Krcmar, Helmut},
  title = {Konzepte für das Service Engineering - Modularisierung, Prozessgestaltung und Produktivitätsmanagement},
  publisher = {Heidelberg},
  year = {2005},
  url = {http://www.sociotech-lit.de/HeKK05-Kfd.pdf}
}

@incollection{HeKL02-SW-,
  author = {Herrmann, Thomas and Kunau, Gabriele and Loser, Kai-Uwe},
  title = {Sociotechnical Walkthrough - ein methodischer Beitrag zur Gestaltung soziotechnischer Systeme},
  editor = {Herczeg, Michael and Prinz, Wolfgang and Oberquelle, Horst},
  booktitle = {Mensch & Computer. Vom interaktiven Werkzeug zu kooperativen Arbeits- und Lernwelten},
  journal = {Herczeg, Michael; Prinz, Wolfgang; Oberquelle, Horst (2002): Mensch & Computer. Vom interaktiven Werkzeug zu kooperativen Arbeits- und Lernwelten.},
  publisher = {Teubner Verlag},
  year = {2002},
  pages = {323-332 },
  url = {http://www.sociotech-lit.de/HeKL02-SW-.pdf}
}

@inproceedings{HeKL07-SSa,
  author = {Herrmann, Thomas and Kunau, Gabriele and Loser, Kai-Uwe},
  title = {Socio-Technical Self-description as a Means for Projects of Introducting Computer Supported Cooperation},
  booktitle = {HICCS 2007 the Fortieth Annual Hawaii International Conference},
  year = {2007},
  pages = {232 - 241},
  note = {electronically published on Systems Sciences: http://www.hicss.hawaii.edu/diglib.htm},
  url = {http://www.sociotech-lit.de/HeKL07-SSa.pdf}
}

@inproceedings{HeKL05-SSa,
  author = {Herrmann, Thomas and Kunau, Gabriele and Loser, Kai-Uwe},
  title = {Socio-Technical Self-Descriptions as a Means for Appropriation},
  booktitle = {Proceedings of the Workshop Supporting Appropriation Work: Approaches for the reflective” user; E-CSCW 2005.},
  publisher = {IISI},
  year = {2005},
  pages = {14-23 }
}

@inproceedings{HKLM04-SWD,
  author = {Herrmann, Thomas and Kunau, Gabriele and Loser, Kai-Uwe and Menold, Natalja},
  title = {Sociotechnical Walkthrough: Designing Technology along Work Processes},
  editor = {Clement, Andrew and Cindio, Fiorella and Oostveen, Anne-Marie and Schuler, Doug and van den Besselaar, Peter},
  booktitle = {Artful Integration: Interweaving Media, Materials and Practices. Proceedings of the eighth Participatory Design Conference 2004, Toronto, Ontario, Canada, July 27 - 31},
  publisher = {ACM Press},
  year = {2004},
  volume = {1},
  pages = {132-141},
  url = {http://www.sociotech-lit.de/HKLM04-SWD.pdf}
}

@book{HHKZHHKZ06-CSD,
  author = {Herrmann, Thomas and Kunau, Gabriele et. al.},
  title = {Cooperative Systems Design - Seemless Integration of Artifacts and Conversations - Enhanced Concepts of Infrastructure for Communication},
  editor = {Hassanaly, Parina and Herrmann, Thomas and Kunau, Gabriele and Zacklad, Manuel},
  publisher = {IOS Press},
  year = {2006},
  url = {http://www.sociotech-lit.de/HHKZHHKZ06-CSD.pdf}
}

@article{HeLo99-Vim,
  author = {Herrmann, Thomas and Loser, Kai-Uwe},
  title = {Vagueness in models of socio-technical systems},
  journal = {Behavior & Information Technology: Special Issue on Analysis of Cooperation and Communication},
  year = {1999},
  volume = {18},
  number = {5},
  pages = {313-323 },
  url = {http://www.sociotech-lit.de/HeLo99-Vim.pdf}
}

@article{HeLJ07-SW(,
  author = {Herrmann, Thomas and Loser, Kai-Uwe and Jahnke, Isa},
  title = {Socio-technical Walkthrough (STWT): a means for Knowledge Integration},
  journal = {The Learning Organization. The international journal of knowledge and organizational learning management.},
  year = {2007},
  volume = {14},
  number = {5},
  pages = {450-464},
  note = {Special Issue: On sharing knowledge: sociotechnical approaches. Guest Editors: Alex Ramirez and Elyne Coakes.},
  url = {http://www.sociotech-lit.de/HeLJ07-SW(.pdf}
}

@inproceedings{HeLM00-ITa,
  author = {Herrmann, Th. and Loser, K.-U. and Moysich, K.},
  title = {Intertwining Training and Participatory Design for the Development of Groupware Applications},
  editor = {Cherkasky, T. and Greenbaum, J. and Mambrey, P. and Pors, J.K.},
  booktitle = {Designing Digital Environments — Bringing in More Voices, Proceedings of the Participatory Design Conference 2000, CPSR, Palo Alto.},
  publisher = {CPSR},
  year = {2000},
  pages = {106 - 115 },
  url = {http://www.sociotech-lit.de/HeLM00-ITa.pdf}
}

@inproceedings{HLMW97-CMC,
  author = {Herrmann, Th. and Loser, K.-U. and Moysich, K. and Walter, Th.},
  title = {Comparing Multi-media Concepts by Using Socio-oriented Methods},
  editor = {Holzhausen, Peter},
  booktitle = {Advances in Multimedia and Simulation. Human-Machine-Interface Implications. Proceedings of the European Chapter of the Human Factors and Ergonomics Society Annual Conference in Bochum 1997.},
  year = {1997},
  pages = {137-146},
  url = {http://www.sociotech-lit.de/HLMW97-CMC.pdf}
}

@inproceedings{HLNN07-Szf,
  author = {Thomas Herrmann and Kai-Uwe Loser and Tillmann Neben and Alexander Nolte and Marc Turnwald},
  title = {Systemfunktionen zur flexiblen Informationsdarstellung grafischer Modelle soziotechnischer Prozesse.},
  editor = {Tom Gross},
  booktitle = {Mensch & Computer 2007: Konferenz für interaktive und kooperative Medien},
  publisher = {Oldenbourg Verlag},
  year = {2007},
  pages = {285-288},
  url = {http://www.sociotech-lit.de/HLNN07-Szf.pdf}
}

@book{HeMS03-WWu,
  author = {Herrmann, Th. and Mambrey, P. and Shire, K.},
  title = {Wissensgenese, Wissensteilung und Wissensorganisation in der Arbeitspraxis},
  editor = {Szwillus, G. and Ziegler, J.},
  booktitle = {Mensch & Computer 2003: Interaktion in Bewegung},
  publisher = {Westdeutscher Verlag},
  year = {2003},
  pages = {87-98},
  url = {http://www.sociotech-lit.de/HeMS03-WWu.pdf}
}

@incollection{HeMi99-AlS,
  author = {Herrmann, Thomas and Misch, Andrea},
  title = {Anforderungen an lehrunterstützende Systeme aus kommunikationstheoretischer Sicht},
  editor = {A. Schwill},
  booktitle = {Informatik und Schule : Fachspezifische und fachübergreifende didaktische Konzepte / 8. GI-Fachtagung Informatik und Schule, INFOS '99, Potsdam, 22. - 25. September 1999.},
  publisher = {Springer},
  year = {1999},
  pages = {58-71 },
  url = {http://www.sociotech-lit.de/HeMi99-AlS.pdf}
}

@incollection{HeMM99-MAb,
  author = {Herrmann, Thomas and Misch, Andrea and Moysich, Klaus},
  title = {Methodische Aspekte bei Akzeptanzuntersuchungen},
  editor = {Szyperski, Norbert},
  booktitle = {Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder},
  journal = {Szyperski, Norbert (Hrsg.) (1999): Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder.Lohmar, Köln: Josef Eul Verlag.},
  publisher = {Josef Eul Verlag},
  year = {1999},
  pages = {227-237 },
  url = {http://www.sociotech-lit.de/HeMM99-MAb.pdf}
}

@incollection{HeMM99-SeI,
  author = {Herrmann, Thomas and Misch, Andrea and Moysich, Klaus},
  title = {Schwerpunkte einer Integration von Nutzerinteressen und Beraterqualifizierung},
  editor = {Szyperski, Norbert},
  booktitle = {Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder.},
  publisher = {Josef Eul Verlag},
  year = {1999},
  pages = {267-273 },
  url = {http://www.sociotech-lit.de/HeMM99-SeI.pdf}
}

@incollection{HeMM99-UzW,
  author = {Herrmann, Thomas and Misch, Andrea and Moysich, Klaus},
  title = {Untersuchung zur Wirksamkeit multimedialer Elemente am Beispiel eines Beratungsunternehmens},
  editor = {Szyperski, Norbert},
  booktitle = {Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder.},
  publisher = {Josef Eul Verlag},
  year = {1999},
  pages = {239-249 },
  url = {http://www.sociotech-lit.de/HeMM99-UzW.pdf}
}

@incollection{HeMo99-Cma,
  author = {Herrmann, Thomas and Moysich, Klaus},
  title = {Checkliste möglicher akzeptanzbeeinflussender Faktoren},
  editor = {Szyperski, Norbert},
  booktitle = {Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder},
  journal = {Szyperski, Norbert (Hrsg.) (1999): Perspektiven der Medienwirtschaft. Kompetenz- Akzeptanz - Geschäftsfelder.Lohmar, Köln: Josef Eul Verlag.},
  publisher = {Josef Eul Verlag},
  year = {1999},
  pages = {211-225 },
  url = {http://www.sociotech-lit.de/HeMo99-Cma.pdf}
}

@incollection{HeMD98-MuB,
  author = {Herrmann, Thomas and Moysich, Klaus and Distelrath, Lars},
  title = {Modellierung und Bewertung sozio-technischer Systeme am Beispiel eines Telearbeitsplatzes},
  editor = {Paul, Hansjürgen; Maucher, Irene},
  booktitle = {Integration von Mensch, Organisation und Technik: eine partielle Bilanz. Beiträge zum EMISA-Fachgruppentreffen 1998. Graue Reihe des IAT (1998-04).},
  journal = {Graue Reihe des Institutes Arbeit und Technik Integration von Mensch, Organisation und Technik: eine partielle Bilanz; Beiträge zum EMISA-FG-Treffen 1998
 Paul, Hansjürgen / Maucher, Irene(Hg.), 1998: Integration von Mensch, Organisation und Technik: eine partielle Bilanz. Beiträge zum EMISA-Fachgruppentreffen 1998. Graue Reihe des IAT (1998-04). Gelsenkirchen: Institut Arbeit und Technik.},
  publisher = {Institut Arbeit und Technik},
  year = {1998},
  pages = {137-145},
  url = {http://www.sociotech-lit.de/HeMD98-MuB.pdf}
}

@inproceedings{HeNT09-Oio,
  author = {Thomas Herrmann and Tillmann Neben and Marc Turnwald},
  title = {Overcomming the impreciseness of touch},
  editor = {Hartmut Wandke and Saskia Kain and Doreen Struve},
  booktitle = {Mensch & Computer 2009: Grenzenlos frei!?},
  publisher = {Oldenbourg Verlag},
  year = {2009},
  pages = {323-231},
  url = {http://www.sociotech-lit.de/HeNT09-Oio.pdf}
}

@inproceedings{HeNo10-IoC,
  author = {Herrmann, Thomas and Nolte, Alexander},
  title = {The Integration of Collaborative Process Modeling and Electronic Brainstorming in Co-Located Meetings},
  editor = {G. Kolfschoten and T. Herrmann and S. Lukosch},
  booktitle = {Collaboration Researchers' International Workshops on Groupware (CRIWG '10)},
  publisher = {Springer},
  year = {2010},
  pages = {145-160},
  url = {http://www.sociotech-lit.de/HeNo10-IoC.pdf}
}

@inproceedings{HePS09-MPf,
  author = {Herrmann, Thomas and Prilla, Michael and Skrotzki, Rainer},
  title = {Modellgestützte Planung für Dienstleistungsprozesse: Von "wicked problems" zu semi-strukturierten Prozessen},
  editor = {Spath, Dieter},
  booktitle = {Arbeits- und Dienstleistungsforschung als Innovationstreiber},
  publisher = {Fraunhofer Verlag},
  year = {2009},
  pages = {60-69},
  url = {http://www.sociotech-lit.de/HePS09-MPf.pdf}
}

@incollection{HeSt98-VvP,
  author = {Herrmann, Thomas and Stahl, Gerry},
  title = {Verschränkung von Perspektiven durch Aushandlung},
  editor = {Sommer, M. and Remmele, W. and Klöckner K.},
  booktitle = {Interaktion im Web - Innovative Kommunikationsformen.},
  journal = {In: Sommer, M.; Remmele, W.; Klöckner K.: Interaktion im Web - Innovative Kommunikationsformen.},
  publisher = {Teubner},
  year = {1998},
  pages = {95-112 },
  url = {http://www.sociotech-lit.de/HeSt98-VvP.pdf}
}

@inproceedings{HeWa97-PDa,
  author = {Herrmann, Th. and Walter, T.},
  title = {Participatory Design and Cyclic Improvement of Business Processes with Workflow Management Systems},
  editor = {Gupta, James},
  booktitle = {In: Proceedings of the Association Information Systems 97. Indianapolis. AIS.},
  year = {1997},
  pages = {925-928 },
  url = {http://www.sociotech-lit.de/HeWa97-PDa.pdf}
}

@incollection{HeWa98-PFz,
  author = {Herrmann, Th. and Walter, T.},
  title = {Prototypischer Fahrplan zur Beteiligung von Mitarbeitern an der Geschäftsprozeßoptimierung mit Workflow Management},
  editor = {Herrmann, Th. and Scheer, A-W. and Weber, H.},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow- Management- Systemen - Von der Erhebung zum Sollkonzept, Band 1},
  journal = {Herrmann, Th.;Scheer, A-W.; Weber, H.: Verbesserung von Geschäftsprozessen mit flexiblen Workflow- Management- Systemen - Von der Erhebung zum Sollkonzept (Band 1).},
  publisher = {Physica Verlag},
  year = {1998},
  pages = {73 - 106 },
  url = {http://www.sociotech-lit.de/HeWa98-PFz.pdf}
}

@incollection{HeWH96-RHC,
  author = {Herrmann, Thomas and Wulf, Volker and Hartmann, Anja},
  title = {Requirements for a Human Centered Design of Groupware},
  editor = {Shapiro, Dan and Tauber, Michael and Traunmüller, Roland},
  booktitle = {Design of Computer Supported cooperative Work and Groupware Systems},
  journal = {Shapiro, Dan; Tauber, Michael; Traunmüller, Roland (eds.): Design of Computer Supported cooperative Work and Groupware Systems},
  publisher = {Elsevier},
  year = {1996},
  pages = {77 - 99 },
  url = {http://www.sociotech-lit.de/HeWH96-RHC.pdf}
}

@book{HerrHeSW01-VvG,
  author = {Herrmann, Th. et. al.},
  title = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen - Band 4. Workflow für die lernende Organisation},
  editor = {Herrmann, Th. and Scheer, A.-W. and Weber, H},
  publisher = {Heidelberg},
  year = {2001}
}

@book{HerrHeSW99-VvG,
  author = {Herrmann, Th. et. al.},
  title = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen - Band 3. Erfahrungen mit Implementierung, Probebetrieb und Nutzung von Workflow-Management-Anwendungen},
  editor = {Herrmann, Th. and Scheer, A.-W. and Weber, H},
  publisher = {Heidelberg},
  year = {1999}
}

@book{HerrHeSW98-VvG,
  author = {Herrmann, Th. et. al.},
  title = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen 2. Vom Sollkonzept zur Implementierung},
  editor = {Herrmann, Th. and Scheer, A.-W. and Weber, H},
  publisher = {Heidelberg},
  year = {1998}
}

@book{HeSWHeSW98-VvG,
  author = {Herrmann, Th. et. al.},
  title = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen 1. Von der Erhebung zum Sollkonzept},
  editor = {Herrmann, Th. and Scheer, A.-W. and Weber, H},
  publisher = {Heidelberg},
  year = {1998},
  url = {http://www.sociotech-lit.de/HeSWHeSW98-VvG.pdf}
}

@incollection{HeBG91-VvI,
  author = {Herrmann, Thomas; Busch, Bodo; Geenen, Marita},
  title = {Vielfalt von Interaktionsmöglichkeiten - Ein Gestaltungsziel bei Expertensystemen},
  editor = {ACKERMANN, David; ULICH, Eberhard},
  booktitle = {Software-Ergomomie '91.},
  journal = {ACKERMANN, David; ULICH, Eberhard (Hrsg.): Software-Ergomomie '91.},
  publisher = {Teubner},
  year = {1991},
  pages = {162-171},
  url = {http://www.sociotech-lit.de/HeBG91-VvI.pdf}
}

@incollection{Hoff02-VuO,
  author = {Hoffmann, Marcel},
  title = {Vorhersagen und Optionen darstellen – Wie prospektive Mechanismen Zukunftsawareness fördern},
  editor = {Herczeg, Michael and Prinz, Wolfgang and Oberquelle, Horst},
  booktitle = {Mensch & Computer. Vom interaktiven Werkzeug zu kooperativen Arbeits- und Lernwelten},
  journal = {Herczeg, Michael; Prinz, Wolfgang; Oberquelle, Horst (2002): Mensch & Computer. Vom interaktiven Werkzeug zu kooperativen Arbeits- und Lernwelten. Stuttgart: Teubner.},
  publisher = {Teubner Verlag},
  year = {2002},
  pages = {245-254 },
  url = {http://www.sociotech-lit.de/Hoff02-VuO.pdf}
}

@book{Hoff04-AuA,
  author = {Hoffmann, Marcel},
  title = {Awareness und Adoption kooperativer Wissensmedien im Kontext informeller Zusammenarbeit},
  publisher = {http://hdlhandlenet/2003/19663},
  year = {2004},
  url = {http://www.sociotech-lit.de/Hoff04-AuA.pdf}
}

@book{Hoff98-MEu,
  author = {Hoffmann, Marcel},
  title = {Mitarbeiter-orientierte Erhebung und Modellierung von Geschäftsprozessen bei der Einführung von Workflow-Management},
  booktitle = {Proceedings der Fachtagung MobIS´98. Informationssystem Architekturen. Rundbrief des GI-Fachausschusses},
  year = {1998},
  volume = {5},
  number = {2},
  pages = {15-22 },
  url = {http://www.sociotech-lit.de/HeHL98-Sus.pdf}
}

@inproceedings{HDGH02-P-R,
  author = {Hoffmann, Marcel and Diefenbruch, Marc and Goesmann, Thomas and Herrmann, Thomas},
  title = {PRomisE2 - Recording and Displaying Situated Process In-formation in Knowledge Management Applications},
  booktitle = {Journal of Universal Computing. Proceedings of I_KNOW`02 (11 - 12 July).},
  year = {2002},
  pages = {170-176 },
  url = {http://www.sociotech-lit.de/HDGH02-P-R.pdf}
}

@incollection{HoGH98-EvG,
  author = {Hoffmann, Marcel and Goesmann, Thomas and Herrmann, Thomas},
  title = {Erhebung von Geschäftsprozessen bei der Einführung von Workflow-Management-Systemen},
  editor = {Herrmann, Th. and Scheer, A-W. and Weber, H.},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow- Management- Systemen - Von der Erhebung zum Sollkonzept, Band 1},
  journal = {Herrmann, Th.;Scheer, A-W.; Weber, H.: Verbesserung von Geschäftsprozessen mit flexiblen Workflow- Management- Systemen - Von der Erhebung zum Sollkonzept (Band1).},
  publisher = {Physica Verlag},
  year = {1998},
  pages = {15 - 72 },
  url = {http://www.sociotech-lit.de/HoGH98-EvG.pdf}
}

@incollection{HoGK02-AuU,
  author = {Hoffmann, Marcel and Goesmann, Thomas and Kienle, Andrea},
  title = {Analyse und Unterstützung von Wissensprozessen als Voraussetzung für erfolgreiches Wissensmanagement},
  editor = {Abecker, Andreas and Hinkelmann, Knut and Maus, Heiko and Müller, Heinz Jürgen},
  booktitle = {Geschäftsprozessorientiertes Wissensmanagement},
  journal = {Geschäftsprozessorientiertes Wissensmanagement. Berlin et al.: Springer.},
  publisher = {Springer},
  year = {2002},
  pages = {159-181 },
  url = {http://www.sociotech-lit.de/HoGK02-AuU.pdf}
}

@inproceedings{HoGM01-Wmv,
  author = {Hoffmann, Marcel and Goesmann, Thomas and Misch, Andrea},
  title = {Wie man verborgenen Wissensprozessen auf die Schliche kommt},
  editor = {Schnurr, Hans-Peter ; Staab, Steffen; Studer, Rudi; Stumme, Gerd; Sure, York},
  booktitle = {Professionelles Wissensmanagement - Erfahrungen und Visionen. Proceedings zur Tagung Professionelles Wissensmanagement WM 2001},
  publisher = {Shaker Verlag},
  year = {2001},
  pages = {59-63},
  url = {http://www.sociotech-lit.de/HoGM01-Wmv.pdf}
}

@inproceedings{HoGM01-UoV,
  author = {Hoffmann, Marcel and Goesmann, Thomas and Misch, Andrea},
  title = {Unsichtbar oder Vergessen - Wie man verborgenen Wissensprozessen auf die Schliche kommt},
  booktitle = {Online-Proceedings-Server CEUR http://SunSITE.Informatik.RWTH-Aachen.DE/Publications/CEUR-WS/Vol-37/Hoffmann.pdf (online-proceedings-server) bzw. DFKI Report.},
  year = {2001},
  pages = { }
}

@article{HoHe98-VvG,
  author = {Hoffmann, Marcel and Herrmann, Thomas},
  title = {Verbesserung von Geschäftsprozessen und Einführung von Workflow-Management mit arbeitspsychologischen Kennzahlen},
  journal = {Zeitschrift für Arbeitswissenschaft (ZfA)},
  year = {1998},
  volume = {52 NF. 24},
  number = {Heft 3},
  pages = {185-193},
  url = {http://www.sociotech-lit.de/HoHe98-VvG.pdf}
}

@inproceedings{HoKL01-Bac,
  author = {Hoffmann, Marcel and Kunau, Gabriele and Loser, Kai-Uwe},
  title = {Benefits and costs of structurization: An argument for a closer look},
  booktitle = {Position Paper for the Workshop Structure and Process: the interplay of routine and informed action at the E-CSCW 2001.},
  year = {2001},
  url = {http://www.sociotech-lit.de/HoKL01-Bac.pdf}
}

@inproceedings{HoLo97-MMu,
  author = {Hoffmann, Marcel and Loser, Kai-Uwe},
  title = {Mitarbeiter-orientierte Modellierung und Planung von Geschäftsprozessen bei der Einführung von Workflow-Management},
  editor = {Ortner, E.},
  booktitle = {Proceedings des EMISA-Fachgruppentreffens 1997: Workflow-Management-Systeme im Spannungsfeld einer Organisation.},
  publisher = {EMISA Forum},
  year = {1997},
  number = {1/1998},
  pages = {46-55},
  url = {http://www.sociotech-lit.de/HoLo97-MMu.pdf}
}

@incollection{HoLH01-OW,
  author = {Hoffmann, Marcel and Loser, Kai-Uwe and Herrmann, Thomas},
  title = {Organisatorisches Wissensmanagement},
  editor = {Schwabe, Gerhard and Streitz, Norbert and Unland, Rainer},
  booktitle = {CSCW Kompendium - Lehr- und Handbuch zum computerunterstützte kooperativen Arbeiten.},
  journal = {Schwabe, G.; Streitz, N.; Unland, R. (Hrsg.) (2001): CSCW Kompendium - Lehr- und Handbuch zum computerunterstützte kooperativen Arbeiten.},
  publisher = {Springer Verlag},
  year = {2001},
  pages = {476 - 483 },
  edition = {1.},
  url = {http://www.sociotech-lit.de/HoLH01-OW.pdf}
}

@inproceedings{HLWH99-DPE,
  author = {Hoffmann, Marcel and Loser, Kai-Uwe and Walter, Thomas and Herrmann, Thomas},
  title = {A Design Process for Embedding Knowledge Management in Everyday Work},
  editor = {Hayne, Stephen C.},
  booktitle = {Proceedings of Group’99 International conference on Supporting Group Work (Phonix, November 14-17, 1999)},
  publisher = {ACM Press},
  year = {1999},
  pages = {296-305 },
  url = {http://www.sociotech-lit.de/HLWH99-DPE.pdf}
}

@article{HoSu01-SDP,
  author = {Hoffmann, Marcel and Sumner, Tamara},
  title = {Supporting Distributed Participatory Design with Lightweight Communication Tools},
  journal = {Technical Report CU‐CS‐2001},
  year = {2001},
  note = {http://spot.colorado.edu/~sumner/sumner_fullcv.pdf},
  url = {http://www.sociotech-lit.de/HoSu01-SDP.pdf}
}

@incollection{Jahn05-WiO,
  author = {Jahnke, Isa},
  title = {Wissensaustausch in Organisationen durch Rollenentwicklung},
  editor = {Kruse, E. and Küchler, U. and Kuhl, M.},
  booktitle = {Unbegrenztes Lernen – Lernen über Grenzen? Generierung und Verteilung von Wissen in der Hochschulentwicklung.},
  journal = {In: Kruse, E.; Küchler, U.; Kuhl, M. (Hrsg.): Unbegrenztes Lernen – Lernen über Grenzen? Generierung und Verteilung von Wissen in der Hochschulentwicklung.},
  publisher = {LIT Verlag},
  year = {2005},
  pages = {193-204},
  url = {http://www.sociotech-lit.de/Jahn05-WiO.pdf}
}

@inproceedings{Jahn05-IoS,
  author = {Jahnke, Isa},
  title = {Impact of Social Roles on Designing sociotechnical Knowledge Sharing},
  editor = {Tochtermann, Klaus; Maurer Herrmann},
  booktitle = {Proceedings of I-Know 2005. 5th International Conference on Knowledge Management. Graz, Austria, 29.6.-1.7.2005. Journal of Universal Computer Science.},
  year = {2005},
  pages = {624-632},
  url = {http://www.sociotech-lit.de/Jahn05-IoS.pdf}
}

@book{Jahn06-DsR,
  author = {Isa Jahnke},
  title = {Dynamik sozialer Rollen beim Wissensmanagement. Soziotechnische Anforderungen an Communities und Organisationen},
  editor = {Herczeg, Michael and Kindsmüller, Martin Christoph},
  booktitle = {Proceedings of Mensch und Computer 2008. 8. fachübergreifende Konferenz für interaktive und kooperative Medien},
  publisher = {Deutscher Universitäts-Verlag (DUV)},
  year = {2006},
  pages = {377-386},
  url = {http://www.sociotech-lit.de/Jahn06-DsR.pdf}
}

@inproceedings{JaHe06-EzK,
  author = {Isa Jahnke and Thomas Herrmann},
  title = {Erfolgsfaktoren zur Kultivierung sozio-technischer Communities aus der Sicht dynamischer Rollenstrukturen},
  editor = {Heinecke, A. M.; Paul, H.},
  booktitle = {Mensch & Computer 2006: Mensch und Computer im StrukturWandel.},
  journal = {A. M. Heinecke, H. Paul (Hrsg.): Mensch & Computer 2006: Mensch und Computer im StrukturWandel.},
  publisher = {Oldenbourg Verlag},
  year = {2006},
  pages = {103-113},
  url = {http://www.sociotech-lit.de/JaHe06-EzK.pdf}
}

@inproceedings{JaHe06-WiI,
  author = {Jahnke, I. and Herrmann, T.},
  title = {Why is the Inpud-Community so successful? Informal Structures, Trust and Social Proximity Cultivating Knowledge Transfer},
  booktitle = {Proceedings of I-KNOW ‘06. 6th International Conference on Knowledge Management},
  year = {2006},
  pages = {518-526},
  url = {http://www.sociotech-lit.de/JaHe06-WiI.pdf}
}

@inproceedings{JaHe05-CoI,
  author = {Jahnke, Isa and Herrmann, Thomas},
  title = {The Case of the INPUD Community: Online as well as Regional},
  booktitle = {Workshop “Collaboration, cooperation, transaction in various communities: Exploring differences and commonalities”. Workshop held on the 2nd International Conference on Communities and Technologies 13-16 June 2005 Milano, Italy},
  year = {2005},
  url = {http://www.sociotech-lit.de/JaHe05-CoI.pdf}
}

@inproceedings{JaHP08-MsI,
  author = {Jahnke, Isa and Herrmann, Thomas and Prilla, Michael},
  title = {Modellierung statt Interviews? Eine ‚neue’ qualitative Erhebungsmethode},
  editor = {Herczeg, Michael and Kindsmüller, Martin Christoph},
  booktitle = {Proceedings of Mensch und Computer 2008. 8. fachübergreifende Konferenz für interaktive und kooperative Medien},
  publisher = {Oldenbourg Verlag},
  year = {2008},
  pages = {377-386},
  url = {http://www.sociotech-lit.de/JaHP08-MsI.pdf}
}

@book{JaHS07-EiN,
  author = {Jahnke, Isa and Herrmann, Thomas and Schaller, Isabel},
  title = {E-Government-Forschung in NRW: Identifizierung von Akteuren, Themen, Trends},
  editor = {Informationsbüro d-NRW},
  publisher = {enßenprint},
  year = {2007},
  url = {http://www.sociotech-lit.de/JaHS07-EiN.pdf}
}

@article{JaMH05-iWz,
  author = {Jahnke, Isa and Mattick, Volker and Herrmann, Thomas},
  title = {inpud: Wissensmanagement zur Organisation des Studienverlaufs},
  journal = {Journal Hochschuldidaktik},
  year = {2005},
  volume = {Jg. 16},
  number = {1},
  pages = {13-16},
  url = {http://www.sociotech-lit.de/JaMH05-iWz.pdf}
}

@article{JaMH05-SuC,
  author = {Jahnke, Isa and Mattick, Volker and Herrmann, Thomas},
  title = {Software-Entwicklung und Community-Kultivierung: ein integrativer Ansatz},
  journal = {I-COM: Zeitschrift für interaktive und kooperative Medien},
  year = {2005},
  volume = {2},
  pages = {14-21},
  url = {http://www.sociotech-lit.de/JaMH05-SuC.pdf}
}

@inproceedings{JaPr08-Cen,
  author = {Jahnke, I. and Prilla, M.},
  title = {Crowdsourcing: ein neues Geschäftsmodell?},
  editor = {Back, A. and Gronau, N. and Tochtermann, K.},
  booktitle = {Web 2.0 in der Unternehmenspraxis. Grundlagen, Fallstudien und Trends zum Einsatz von Social Software.},
  journal = {Journal Arbeit},
  publisher = {Oldenbourg},
  year = {2008},
  volume = {1},
  pages = {132-141},
  url = {http://www.sociotech-lit.de/JaPr08-Cen.pdf}
}

@inproceedings{JaPr08-NFv,
  author = {Jahnke, Isa and Prilla, Michael},
  title = {Neue Formen von Wissensgenerierungsansätzen: Crowdsourcing und Co.},
  editor = {Bentele, M. and Gronau, N. and Hochreiter, R. and Schütt, P. and Weber, M.},
  booktitle = {Erhöhen Sie Ihren BQ! 10. Kongress zum IT-gestützten Wissensmanagement, KnowTech 2008},
  publisher = {CMP-WEKA-Verl},
  year = {2008},
  pages = {587-595},
  url = {http://www.sociotech-lit.de/JaPr08-NFv.pdf}
}

@inproceedings{JaRH05-SRS,
  author = {Jahnke, Isa and Ritterskamp, Carsten and Herrmann, Thomas},
  title = {Sociotechnical Roles for Sociotechnical Systems: a perspective from social and computer science},
  booktitle = {AAAi Fall Symposium, American Association for Artificial Intelligence, 8 Symposium: Roles, an interdisciplinary perspective},
  publisher = {AAAI Press},
  year = {2005},
  url = {http://www.sociotech-lit.de/JaRH05-SRS.pdf}
}

@incollection{JLHK03-KuW,
  author = {Junginger, Markus and Loser, Kai-Uwe and Hoschke, Arndt and Krcmar, Helmut},
  title = {Kooperationsunterstützung und Werkzeuge für die Dienstleistungsentwicklung: Die pro-services Workbench},
  editor = {Bullinger, Hans-Jörg and Scheer, August-Wilhelm:},
  booktitle = {Service Engineering - Entwicklung und Gestaltung innovativer Dienstleistungen},
  journal = {Bullinger, Hans-Jörg; Scheer, August-Wilhelm: Service Engineering - Entwicklung und Gestaltung innovativer Dienstleistungen},
  publisher = {Springer Verlag},
  year = {2003},
  pages = {591-617},
  url = {http://www.sociotech-lit.de/JLHK03-KuW.pdf}
}

@article{Just96-Scd,
  author = {Just, Katharina},
  title = {Step-by-Step: A concept for describing co-operation within workflow management systems},
  journal = {SIGOIS Bulletin},
  year = {1996},
  volume = {Vol. 17, No.1 (April 1996)},
  pages = {15-17 }
}

@article{Just94-Gfe,
  author = {Just, Katharina},
  title = {Gestaltungsgrundsätze für expertenunterstützende Systeme},
  journal = {Becker, Barbara; Cremers, Armin B.; Herrmann, Thomas; Hoenen, Michael (Hrsg.): Veränderungen der Wissensproduktion und -verteilung durch Expertensysteme. Arbeitspapiere der GMD 818. },
  year = {1994},
  pages = {115-176 }
}

@article{JuHe94-ENb,
  author = {Just, Katharina and Herrmann, Thomas},
  title = {Expertenunterstützende Nutzungsformen bei wissensbasierten Systemen},
  journal = {Ergonomie & Informatik},
  year = {1994},
  volume = {21},
  pages = {22-34 }
}

@article{JuHe99-Sct,
  author = {Just-Hahn, Katharina and Herrmann, Thomas},
  title = {Step-by-Step: A concept to support self-organized Coordination within workflow-management-systems},
  journal = {Journal Cybernetics & Human Knowing. Special Issue on Self-Organization: A Challenge to CSCW.},
  year = {1999},
  volume = {6},
  number = {2},
  pages = {19-38},
  url = {http://www.sociotech-lit.de/JuHe99-Sct.pdf}
}

@incollection{KaKS05-PdK,
  author = {Karapidis, Alexander and Kienle, Andrea and Schneider, Helge},
  title = {Performancesteigerung durch Kreativität, Lernen und Wissensmanagement in Dienstleistungsentwicklungsprozessen - Ergebnisse einer Expertenbefragung},
  editor = {Schlegel, Thomas; Spath, Dieter},
  booktitle = {Entwicklung innovativer Dienstleistungen - Wissen, Kreativität, Lernen},
  publisher = {Fraunhofer IRB Verlag},
  year = {2005},
  pages = {25-38},
  url = {http://www.sociotech-lit.de/KaKS05-PdK.pdf}
}

@book{Kien03-IvW,
  author = {Kienle, Andrea.},
  title = {Integration von Wissensmanagement und kollaborativem Lernen durch technisch unterstützte Kommunikationsprozesse},
  publisher = {Eul Verlag},
  year = {2003},
  url = {http://www.sociotech-lit.de/Kien03-IvW.pdf}
}

@incollection{KiHe04-Kfd,
  author = {Kienle, Andrea and Herrmann, Thomas},
  title = {Konzepte für die Lerngruppe: Prozessunterstützung, Annotationen und Aushandlung},
  editor = {Haake, Jörg and Schwabe, Gerd and Wessner, Martin},
  booktitle = {CSCL-Kompendium},
  journal = {Haake, Jörg; Schwabe, Gerd; Wessner, Martin (Hrsg.) (2004):CSCL-Kompendium},
  publisher = {Oldenbourg Verlag},
  year = {2004},
  pages = {171-183 },
  url = {http://www.sociotech-lit.de/KiHe04-Kfd.pdf}
}

@inproceedings{KiHe02-IvKa,
  author = {Kienle, Andrea and Herrmann, Thomas},
  title = {Integration von Kommunikation und Kooperation anhand von Lernmaterial – ein Leitbild für die Funktionalität kollaborativer Lernumgebungen},
  editor = {Herczeg, Michael and Prinz, Wolfgang and Oberquelle, Horst},
  booktitle = {Mensch & Computer. Vom interaktiven Werkzeug zu kooperativen Arbeits- und Lernwelten.},
  journal = {Herczeg, Michael; Prinz, Wolfgang; Oberquelle, Horst (2002): Mensch & Computer. Vom interaktiven Werkzeug zu kooperativen Arbeits- und Lernwelten. Stuttgart: Teubner.},
  publisher = {Teubner Verlag},
  year = {2002},
  pages = {45-54 },
  url = {http://www.sociotech-lit.de/KiHe02-IvKa.pdf}
}

@inproceedings{KiHe04-Cla,
  author = {Kienle, Andrea and Herrmann, Thomas},
  title = {Collaborative learning at the workplace by technical support of communication and negotiation},
  editor = {Rombach, H. Dieter and Eicker, Stefan and Pohl, Klaus and Adelsberger, Heimo H. and Wulf, Volker and Krcmar, Helmut and Pawlowski, Jan M.},
  booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI): Universität Duisburg-Essen, 9.-11. März 2004, Band 1: E-Learning: Modelle, Instrumente und Erfahrungen; Software-Produktlinien; Communities in E-Business},
  publisher = {Akademische Verlagsgesellschaft Aka GmbH},
  year = {2004},
  pages = {43-57},
  url = {http://www.sociotech-lit.de/KiHe04-Cla.pdf}
}

@inproceedings{KiHe03-Ioc,
  author = {Kienle, Andrea and Herrmann, Thomas},
  title = {Integration of communication, coordination and learning material – a guide for the functionality of collaborative learning environments},
  editor = {Sprague Jr., R. H.},
  booktitle = {Proceedings of the Thirty-Sixth Annual Hawaii International Conference on System Sciences},
  publisher = {IEEE Computer Society Press},
  year = {2003},
  pages = {33-43 },
  url = {http://www.sociotech-lit.de/KiHe03-Ioc.pdf}
}

@incollection{KiMH03-Tuo,
  author = {Kienle, Andrea and Menold, Natalja and Herrmann, Thomas},
  title = {Technische und organisatorische Gestaltungsoptionen für unternehmensinterne Wissensmanagementprojekte},
  editor = {Herrmann, Thomas and Mambrey, Peter and Shire, Karen},
  booktitle = {Wissensgenese, Wissensverteilung und Wissensorganisation in der Arbeitspraxis.},
  journal = {Herrmann, Th.; Mambrey, Peter; Shire, Karen(2003): Wissensgenese, Wissensverteilung und Wissensorganisation in der Arbeitspraxis},
  publisher = {Westdeutscher Verlag},
  year = {2003},
  pages = {109-153 },
  url = {http://www.sociotech-lit.de/KiMH03-Tuo.pdf}
}

@inproceedings{KiRi04-RKi,
  author = {Kienle, Andrea and Ritterskamp, Carsten},
  title = {Rollenbasierte Kooperationsunterstützung in CSCL-Umgebungen},
  editor = {Engels, G. and Seehusen, S.},
  booktitle = {DeLFI 2004: Die 2. e-Learning Fachtagung Informatik},
  publisher = {Köllen Druck+Verlag},
  year = {2004},
  pages = {223-234 },
  url = {http://www.sociotech-lit.de/KiRi04-RKi.pdf}
}

@inproceedings{KiRi05-DMa,
  author = {Kienle, Andrea and Ritterskamp, Carsten},
  title = {Die Moderation asynchroner CSCL-Prozesse},
  editor = {Haake, J. M. and Lucke, U. and Tavangarian, D.},
  booktitle = {Proceedings DELFI 2005. 3. Deutsche e-Learning Fachtagung Informatik},
  publisher = {Gesellschaft für Informatik e.V.},
  year = {2005},
  pages = {81-92},
  url = {http://www.sociotech-lit.de/KiRi05-DMa.pdf}
}

@article{KiRi07-Fad,
  author = {Kienle, Andrea and Ritterskamp, Carsten},
  title = {Facilitating asynchronous discussions in learning communities: the impact of moderation strategies},
  journal = {Behaviour & Information Technology},
  year = {2007},
  volume = {26},
  number = {1},
  pages = {73-80 },
  url = {http://www.sociotech-lit.de/KiRi07-Fad.pdf}
}

@book{Kuna06-FCS,
  author = {Kunau, Gabriele},
  title = {Facilitating Computer Supported Cooperative Work with Socio-Technical Self-Descriptions},
  publisher = {http://hdlhandlenet/2003/22226},
  year = {2006},
  url = {http://www.sociotech-lit.de/Kuna06-FCS.pdf}
}

@incollection{KJHK05-ERf,
  author = {Kunau, Gabriele and Junginger, Markus and Herrmann, Thomas and Krcmar, Helmut},
  title = {Ein Referenzmodell für das Service Engineering mit multiperspektivischem Ansatz},
  editor = {Herrmann, Thomas and Kleinbeck, Uwe and Krcmar, Helmut},
  booktitle = {Konzepte für das Service Engineering - Modularisierung, Prozessgestaltung und Produktivitätsmanagement},
  journal = {In: Herrmann, Thomas; Kleinbeck, Uwe; Krcmar, Helmut: Konzepte für das Service Engineering},
  publisher = {Physica Verlag},
  year = {2005},
  pages = {187-216 },
  url = {http://www.sociotech-lit.de/KJHK05-ERf.pdf}
}

@incollection{KuLH05-ISz,
  author = {Kunau, Gabriele and Loser, Kai-Uwe and Herrmann, Thomas},
  title = {Im Spannungsfeld zwischen formalen und informellen Aspekten: Modellierung von Dienstleistungsprozessen mit SeeMe},
  editor = {Herrmann, Thomas; Kleinbeck, Uwe; Krcmar, Helmut},
  booktitle = {Konzepte für das Service Engineering - Band 1},
  journal = {Herrmann, Thomas; Kleinbeck, Uwe; Krcmar, Helmut: Konzepte für das Service Engineering},
  publisher = {Physica Verlag},
  year = {2005},
  pages = {149-166 },
  url = {http://www.sociotech-lit.de/KuLH05-ISz.pdf}
}

@incollection{KuMe05-Tuk,
  author = {Kunau, Gabriele and Menold, Natalja},
  title = {Technisch unterstützte, kooperative Arbeitsprozesse: partizipative Gestaltung und Qualifizierung},
  editor = {Herrmann, Th.; Schöpe, L.; Erkens, E.; Hülder, M.},
  booktitle = {Mobile Speditionslogistikunterstützung},
  journal = {Herrmann, Th.; Schöpe, L.; Erkens, E.; Hülder, M. (Hrsg.): Mobile Speditionslogistikunterstützung},
  publisher = {Shaker Verlag},
  year = {2005},
  pages = {4-1 - 4-36 },
  url = {http://www.sociotech-lit.de/KuMe05-Tuk.pdf}
}

@article{KuMe05-AuT,
  author = {Gabriele Kunau and Natalja Menold},
  title = {Arbeitsanalysen und Tätigkeitsbewertung als Mittel zur Technikgestaltung und -einführung von mobilen Kommunikationssystemen},
  journal = {Personalmanagement und Arbeitsgestaltung. Bericht zum 51. Kongress der Gesellschaft für Arbeitswissenschaft. Dortmund: GfA-Press},
  year = {2005},
  pages = {553-556 },
  url = {http://www.sociotech-lit.de/KuMe05-AuT.pdf}
}

@inproceedings{KMHL05-KuD,
  author = {Kunau, Gabriele and Menold, Natalja and Herrmann, Thomas and Loser, Kai-Uwe},
  title = {Kommunikationsprozesse und Dokumente des Software-Projektmanagements aus sozio-technischer Perspektive},
  editor = {Frick, Andreas; Kerber, Gerrit; Marre, Roland},
  booktitle = {Entrepreneurship im Projektmanagement - Beiträge zur Konferenz interPM” 2005.},
  year = {2005},
  pages = {257-276 },
  url = {http://www.sociotech-lit.de/KMHL05-KuD.pdf}
}

@book{LaHG82-CoR,
  author = {Langenheder, Werner and Herrmann, Thomas and Geißler, Christine},
  title = {Catalogue of Research Projects on Social Impacts of Information Technology},
  publisher = {GMD},
  year = {1982}
}

@article{Lose08-ZSd,
  author = {Kai-Uwe Loser},
  title = {Zum Stand der Entwicklung von E-Learning-Systemen zwischen informationeller Selbstbestimmung und Freiheit der Lehre},
  journal = {Datenschutz Nachrichten},
  year = {2008},
  number = {1},
  pages = {14-17},
  url = {http://www.sociotech-lit.de/Lose08-ZSd.pdf}
}

@book{Lose05-UdA,
  author = {Kai-Uwe Loser},
  title = {Unterstützung der Adoption kommerzieller Standardsoftware durch Diagramme},
  journal = {The Learning Organization. The international journal of knowledge and organizational learning management.},
  publisher = {http://hdlhandlenet/2003/21659},
  year = {2005},
  volume = {14},
  number = {5},
  pages = {450-464},
  note = {Special Issue: On sharing knowledge: sociotechnical approaches. Guest Editors: Alex Ramirez and Elyne Coakes.},
  url = {http://www.sociotech-lit.de/Lose05-UdA.pdf}
}

@inproceedings{LoHe02-Efp,
  author = {Loser, Kai-Uwe and Herrmann, Thomas},
  title = {Enabling factors for participatory design of socio-technical systems with diagrams},
  editor = {Binder, T. and Gregory, J. and Wagner, I.},
  booktitle = {PDC 02 - Proceedings of the Participatory Design Conference. Malmö, Sweden, 23-25 June 2002.},
  publisher = {CPSR},
  year = {2002},
  pages = {114-123},
  url = {http://www.sociotech-lit.de/LoHe02-Efp.pdf}
}

@inproceedings{LoHe01-DMP,
  author = {Loser, Kai-Uwe and Herrmann, Thomas},
  title = {Diagrammatic Models for Participatory Design of Socio-Technical Systems},
  editor = {Bjornestad, S. and Moe, R. and Morch, A. and Opdahl, A.},
  booktitle = {IRIS 24. Proceedings of the 24th Information Systems Research Seminar in Scandinavia. Vol.1 : Ulvik, Norway, 11-14 August 2001},
  publisher = {Department of Information Science, Univ. of Bergen},
  year = {2001},
  pages = {285- 300 },
  url = {http://www.sociotech-lit.de/LoHe01-DMP.pdf}
}

@inproceedings{LoHe09-AzE,
  author = {Loser, Kai-Uwe and Herrmann, Thomas},
  title = {Ansätze zur Entwicklung datenschutzkonformer E-Learning-Plattformen},
  editor = {Andreas Schwill and Nicolas Apostolopoulos},
  booktitle = {Lernen im digitalen Zeitalter},
  publisher = {German Informatics society (GI)},
  year = {2009},
  pages = {79-90},
  url = {http://www.sociotech-lit.de/LoHe09-AzE.pdf}
}

@article{LoHe98-Wim,
  author = {Loser, Kai-Uwe and Herrmann, Thomas},
  title = {Wissens-Management ist mehr als Informations-Management},
  journal = {COMPUTERWOCHE},
  year = {1998},
  volume = {9},
  pages = {97 - 100 },
  url = {http://www.sociotech-lit.de/LoHe98-Wim.pdf}
}

@inproceedings{LNPS11-DAA,
  author = {Loser, Kai-Uwe and Nolte, Alexander and Prilla, Michael and Skrotzki, Rainer and Herrmann, Thomas},
  title = {A Drifting Ambient Assisted Living Project},
  editor = {Viscusi, Gianluigi and Campagnolo, Gian Marco and Curzi, Ylenia},
  booktitle = {Phenomenology, Organizational Politics and IT Design: The Social Study of Information Systems},
  publisher = {IGI Global},
  year = {2011}
}

@inproceedings{LoPH11-TFo,
  author = {Loser, Kai-Uwe and Prilla, Michael and Herrmann, Thomas},
  title = {Theoretical Foundations of the Socio-Technical Walkthrough},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{MNSD11-Ees,
  author = {Maschek, Thomas and Nolte, Alexander and Skrotzki, Rainer and Deuse, Jochen and Ludwig, Eva and Nitka, Frederic},
  title = {Einsatz einer semistrukturierten soziotechnischen Modellierungsmethode zur partizipativen Erarbeitung von Prozessbeschreibungen als Grundlage inkrementeller Innovationsprozesse},
  booktitle = {Mensch, Technik, Organisation - Vernetzung im Produktentstehungs- und -herstellungsprozess},
  publisher = {Gfa Press, Dortmund},
  year = {2011},
  pages = {913--916},
  url = {http://www.sociotech-lit.de/MNSD11-Ees.pdf}
}

@incollection{MeMZ03-EVb,
  author = {Menold, Natalja and Mill, Ulrich and Zeini, Sam},
  title = {Empirische Vorgehensweisen bei Erhebungen und Analysen der Praxis der Wissensarbeit},
  editor = {Herrmann, Thomas and Mambrey, Peter and Shire, Karen},
  booktitle = {Wissensgenese, Wissensverteilung und Wissensorganisation in der Arbeitspraxis},
  journal = {Herrmann, Thomas; Mambrey, Peter; Shire, Karen (Hrsg.): Wissensgenese, Wissensverteilung und Wissensorganisation in der Arbeitspraxis.},
  publisher = {Westdeutscher Verlag},
  year = {2003},
  pages = {59-67 },
  url = {http://www.sociotech-lit.de/MeMZ03-EVb.pdf}
}

@inproceedings{Misc01-Ccs,
  author = {Misch, Andrea},
  title = {Context-oriented communication support in a collaborative learning environment - Kolumbus is born},
  editor = {Bjornestad, S.; Moe, R.E.; Morch, A.I.; Opdahl, A.L.},
  booktitle = {Proceedings of IRIS'24. Proceedings of the 24th Information Systems Research Seminar in Scandinavia, Vol. 2},
  year = {2001},
  pages = {48-58 },
  url = {http://www.sociotech-lit.de/Misc01-Ccs.pdf}
}

@inproceedings{NoPr09-TkI,
  author = {Alexander Nolte and Michael Prilla},
  title = {Transfer komplexer Interaktionen von Desktop- zu Web-Anwendungen},
  editor = {Hartmut Wandke and Saskia Kain and Doreen Struve},
  booktitle = {Mensch & Computer 2009: Grenzenlos frei!?},
  publisher = {Oldenbourg Verlag},
  year = {2009},
  pages = {373-382},
  url = {http://www.sociotech-lit.de/NoPr09-TkI.pdf}
}

@inproceedings{Pril08-SIo,
  author = {Prilla, M},
  title = {Semantic Integration of Process Models into Knowledge Management: A Social Tagging Approach.},
  editor = {Rajaei, Hassan; Wainer, Gabriel; Chinni, Michael J.},
  booktitle = {Business Information Systems, 11th International Conference, BIS 2008, Innsbruck, Austria, May 5-7, 2008},
  publisher = {Springer Verlag},
  year = {2008},
  volume = {7},
  number = {4},
  pages = {130-141},
  url = {http://www.sociotech-lit.de/Pril08-SIo.pdf}
}

@book{PrilWHHK10-Wfd,
  author = {Prilla, Michael},
  title = {Wissensmanagement-Unterstützung für die Entwicklung und Nutzung von Prozessmodellen als wissensvermittelnde Artefakte},
  editor = {Wulf, V. and Haake, J. and Herrmann, T. and Krcmar, H. and Schlichter, J. and Schwabe, G. and Ziegler, J.},
  publisher = {Josef Eul Verlag},
  year = {2010},
  url = {http://www.sociotech-lit.de/PrilWHHK10-Wfd.pdf}
}

@inproceedings{Pril10-MST,
  author = {Prilla, Michael},
  title = {Models, Social Tagging and Knowledge Management ? A fruitful Combination for Process Improvement},
  booktitle = {Proceedings of 2nd Workshop on Business Process Management and Social Software in Conjunction with the Business Process Management Conference 2009},
  journal = {Journal of Software Maintenance and Evolution: Research and Practice, incorporating Software Process: Improvement and Practice},
  year = {2010},
  volume = {15},
  url = {http://www.sociotech-lit.de/Pril09-MST.pdf}
}

@inproceedings{PrHe07-SIH,
  author = {Prilla, Michael and Herrmann, Thomas},
  title = {Semantically Integrating Heterogeneous Content: Applying Social Tagging as a Knowledge Management Tool for Process Model Development and Usage},
  booktitle = {Proceedings of I-KNOW ’07; Graz, Austria, September 5-7, 2007},
  publisher = {IKNOW 2007},
  year = {2007},
  pages = {16-24},
  url = {http://www.sociotech-lit.de/PrHe07-SIH.pdf}
}

@inproceedings{PrJa11-SWp,
  author = {Prilla, M. and Jahnke, I.},
  title = {The Socio-Technical Walkthrough for participatory process design},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{PrNo10-Fsi,
  author = {Prilla, M. and Nolte, A.},
  title = {Fostering self-direction in participatory process design},
  editor = {Bodker, Keld and Bratteteig, Tone and Loi, Daria and Robertson, Toni},
  booktitle = {Proceedings of the eleventh conference on Participatory Design 2010},
  publisher = {ACM New York},
  year = {2010},
  pages = {227--230},
  url = {http://www.sociotech-lit.de/PrNo10-Fsi.pdf}
}

@conference{PrRS11-DSz,
  author = {Prilla, Michael and Rascher, I. and Skrotzki, R.},
  title = {Digitale Stift-Technologie zur Vermittlung von Dienstleistungen: Auswahl und Anpassung geeigneter Dienstleistungsprozesse},
  booktitle = {AAL-Kongress},
  year = {2011},
  url = {http://www.sociotech-lit.de/PrRS11-DSz.pdf}
}

@inproceedings{PRSB11-Pse,
  author = {Prilla, M. and Reuter, U. and Schermann, M. and Bennewitz, S. and Burr, W. and Herrmann, T. and Krcmar, H.},
  title = {Preparing for service export: the Case of M-GAMMA},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{PRSH11-AoM,
  author = {Prilla, Michael and Reuter, Ute and Schermann, Michael and Herrmann, Thomas and Krcmar, Helmut},
  title = {The Application of the MARIS method: Lessons learned},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@incollection{PRSHSchm11-Mcr,
  author = {Prilla, Michael and Reuter, Ute and Schermann, Michael and Herrmann, Thomas and Krcmar, Helmut},
  title = {Model-based conflict resolution in service internationalization: A participatory approach},
  editor = {Schmid, Stefan},
  booktitle = {Internationale Unternehmungen und das Management ausländischer Tochtergesellschaften},
  publisher = {Gabler},
  year = {2011},
  pages = {293-315},
  url = {http://www.sociotech-lit.de/PRSHSchm11-Mcr.pdf}
}

@inproceedings{PrRi06-Csb,
  author = {Prilla, Michael and Ritterskamp, Carsten},
  title = {Collaboration support by co-ownership of documents},
  editor = {Hassanaly, Parina and Herrmann, Thomas and Kunau, Gabriele and Zacklad, Manuel},
  booktitle = {Cooperative Systems Design - Seemless Integration of Artifacts and Conversations - Enhanced Concepts of Infrastructure for Communication},
  publisher = {IOS Press},
  year = {2006},
  pages = {255-269},
  url = {http://www.sociotech-lit.de/PrRi06-Csb.pdf}
}

@inproceedings{PrRi08-FSW,
  author = {Prilla, M. and Ritterskamp, C.},
  title = {Finding Synergies: Web 2.0 and Collaboration Support Systems},
  editor = {Hassanaly, Parina and Ramrajsingh, Athissingh and Randall, Dave and Salembier, Pascal and Tixier, Matthieu},
  booktitle = {Proceedings of the 8th International Conference on the Design of Cooperative Systems},
  year = {2008},
  pages = {35-41},
  url = {http://www.sociotech-lit.de/PrRi08-FSW.pdf}
}

@inproceedings{PrRi08-CW2,
  author = {Prilla, Michael and Ritterskamp, Carsten},
  title = {Combining Web 2.0 and Collaboration Support Systems},
  editor = {Herczeg, Michael and Kindsmüller, Martin Christoph},
  booktitle = {Mensch und Computer 2008, 8. fachübergreifende Konferenz für interaktive Medien - Viel Mehr Interaktion},
  publisher = {Oldenbourg Verlag},
  year = {2008},
  pages = {67-76},
  url = {http://www.sociotech-lit.de/PrRi08-CW2.pdf}
}

@inproceedings{PrRi10-IoW,
  author = {Prilla, Michael and Ritterskamp, Carsten},
  title = {The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies},
  editor = {Randall, Dave and Salembier, Pacal},
  booktitle = {From CSCW to Web2.0: European Developments in Collaborative Design. Selected Papers from COOP08},
  publisher = {Springer},
  year = {2010},
  url = {http://www.sociotech-lit.de/PrRi10-IoW.pdf}
}

@inproceedings{PrSB11-Bfa,
  author = {Prilla, Michael and Schermann, Michael and Böhmann, Tilo},
  title = {Balancing flexibility and standards in international facility management with the MARIS method: the Case of M-BETA},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{PSHK11-Pmw,
  author = {Prilla, M. and Schermann, M. and Herrmann, T. and Krcmar, H.},
  title = {Process modeling with SeeMe: a modeling method for service processes},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{PrSH10-VWP,
  author = {Prilla, Michael and Skrotzki, Rainer and Herrmann, Thomas},
  title = {Von Wicked Problems zu semi-strukturierten Prozessen: Modellgestützte Planung internationaler Dienstleistungsprozesse},
  editor = {Böhmann, Tilo and Krcmar, Helmut and Sarkar, R.},
  booktitle = {Export und Internationalisierung wissensintensiver Dienstleistungen},
  publisher = {Eul Verlag},
  year = {2010},
  url = {http://www.sociotech-lit.de/PrSH09-VWP.pdf}
}

@book{RittWHHK10-IUd,
  author = {Ritterskamp, Carsten},
  title = {Informationstechnische Unterstützung der Handhabung von Unterbrechungen in der Multiprojekt-Wissensarbeit},
  editor = {Wulf, V. and Haake, J. and Herrmann, Th. and Krcmar, H. and Schlichter, J. and Schwabe, G. and Ziegler, J.},
  publisher = {Josef EUL Verlag},
  year = {2010}
}

@incollection{RiKi05-KLi,
  author = {Ritterskamp, Carsten and Kienle, Andrea},
  title = {Kollaboratives Lernen in wissensintensiven Dienstleistungen},
  editor = {Schlegel, T. and Spath, D.},
  booktitle = {Entwicklung innovativer Dienstleistungen – Wissen, Kreativität, Lernen},
  journal = {Schlegel, T.; Spath, D. (Hrsg): Entwicklung innovativer Dienstleistungen – Wissen, Kreativität, Lernen.},
  publisher = {Fraunhofer Irb Verlag},
  year = {2005},
  pages = {63-73 },
  url = {http://www.sociotech-lit.de/RiKi05-KLi.pdf}
}

@inproceedings{SBPK11-Sm,
  author = {Schermann, M. and Böhmann, T. and Prilla, M. and Krcmar, H.},
  title = {Service modularization},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{SPHK11-Dsw,
  author = {Schermann, M. and Prilla, M. and Herrmann, T. and Krcmar, H.},
  title = {Designing services with reference models},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{SPHK11-Iw,
  author = {Schermann, M. and Prilla, M. and Herrmann, T. and Krcmar, H.},
  title = {The ISIC workshop},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  publisher = {Gabler},
  year = {2011}
}

@inproceedings{SPKH08-Bli,
  author = {Schermann, M.and Prilla, M. and Krcmar, H., and Herrmann, T.},
  title = {Bringing life into references process models: A participatory approach for identifying, discussing, and resolving model adaptations.},
  editor = {Bichler, Martin and Hess, Thomas and Krcmar, Helmut and Lechner, Ulrike and Matthes, Florian and Picot, Arnold and Speitkamp, Benjamin and Wolf, Petra},
  booktitle = {Multikonferenz Wirtschaftsinformatik, MKWI 2008, München, 26.2.2008 - 28.2.2008},
  publisher = {GITO-Verlag},
  year = {2008},
  pages = {1577-1588},
  url = {http://www.sociotech-lit.de/SPKH08-Bli.pdf}
}

@inproceedings{SKRR05-ESO,
  author = {Schlegel, Thomas and Karapidis, Alexander and Rath, Holger and Ritterskamp, Carsten},
  title = {Empowering Service Organizations by Integrating Creativity and Knowledge Management into the Service Development Process},
  editor = {Salvendy, G.},
  booktitle = {Proceedings HCI International 2005},
  publisher = {Lawrence Erlbaum Associates},
  year = {2005},
  note = {Online-Proceedings},
  url = {http://www.sociotech-lit.de/SKRR05-ESO.pdf}
}

@incollection{ScLP11-DVv,
  author = {Schneiders, Katrin and Ley, Catherine and Prilla, Michael},
  title = {Die Verbindung von Technikakzeptanz, Dienstleistungsbedarf und strukturellen Voraussetzungen als Erfolgsfaktor einer durch Mikrosystemtechnik gestützten Dienstleistungsagentur},
  editor = {Bieber, Daniel and Schwarz, Kathleen},
  booktitle = {Mit AAL-Dienstleistungen altern. Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living},
  publisher = {iso-institut},
  year = {2011},
  url = {http://www.sociotech-lit.de/ScLP11-DVv.pdf}
}

@article{Skro04-A,
  author = {Skrotzki, Rainer.},
  title = {Arbeitstechniken},
  journal = {Gemeinschaftswerk Gemeinschaftswerk der Evangelischen (Hrsg.): Öffentlichkeitsarbeit für Nonprofit-Organisationen. },
  year = {2004},
  pages = {1123-1137 }
}

@inproceedings{SDFK10-VVu,
  author = {Skrotzki, Rainer and Deuse, Jochen and Frömmer, Dirk and Kleint, Sebastian and Ludwig, Eva and Maschek, Thomas and Nitka, Frederic and Nolte, Alexander and Rabe, Karin and Wegge, Jürgen},
  title = {VEIN: Vertrauen und Lernen im inkrementellen, fehlerinduzierten Innovationsprozess},
  booktitle = {BALANCE Konferenzband: flexibel, stabil und innovativ; Arbeit im 21. Jahrhundert; Beiträge zur 1. Jahrestagung des BMBF-Förderschwerpunkts Balance von Flexibilität und Stabilität in einer sich wandelnden Arbeitswelt, 5. und 6. Oktober 2010, Nürnberg},
  publisher = {Cuvillier Verlag},
  year = {2010},
  pages = {117-126},
  url = {http://www.sociotech-lit.de/SDFK10-VVu.pdf}
}

@book{JettJett05-F,
  author = {Skrotzki, R. et. al.},
  title = {Führungskompetenz},
  editor = {Jetter, F., Skrotzki, R.},
  publisher = {Regensburg},
  year = {2005}
}

@book{JettJett05-SK,
  author = {Skrotzki, R. et. al.},
  title = {Soziale Kompetenz},
  editor = {Jetter, F., Skrotzki, R.},
  publisher = {Walhalla U Praetoria},
  year = {2005}
}

@incollection{StCa04-DRv,
  author = {Stahl, G. and Carell, A.},
  title = {Die Rolle von Kommunikationskonzepten für eine CSCL-Didaktik},
  editor = {Haake, Jörg and Schwabe, Gerd and Wessner, Martin},
  booktitle = {CSCL-Kompendium},
  journal = {Haake, Jörg; Schwabe, Gerd; Wessner, Martin (Hrsg.)(2004): CSCL-Kompendium.},
  publisher = {Oldenbourg Verlag},
  year = {2004},
  pages = {229-237 },
  url = {http://www.sociotech-lit.de/StCa04-DRv.pdf}
}

@inproceedings{StHe99-IPa,
  author = {Stahl, Gerry and Herrmann, Thomas},
  title = {Intertwining Perspectives and Negotiation},
  editor = {Hayne, Stephen C.},
  booktitle = {Proceedings of Group’99 International conference on Supporting Group Work (Phonix, November 14-17, 1999)},
  publisher = {ACM Press},
  year = {1999},
  pages = {316-325},
  url = {http://www.sociotech-lit.de/StHe99-IPa.pdf}
}

@inproceedings{WaHe98-RoS,
  author = {Walter, Thomas and Herrmann, Thomas},
  title = {The Relevance of Showcases for the Participative Improvement of Business Processes and Workflow-Management},
  editor = {R.Chatfield and S. Kuhn and M. Muller},
  booktitle = {PDC 98 Proceedings of the Participatory Design Conference.},
  year = {1998},
  pages = {117 - 127 },
  url = {http://www.sociotech-lit.de/WaHe98-RoS.pdf}
}

@incollection{WaLR01-Dip,
  author = {Walter, Th. and Löffler, Th. and Rolles, R.},
  title = {Darstellungsmethoden im partizipativen stetigen Vebesserungsprozeß},
  editor = {Herrmann, Thomas and Scheer, August-Wilhelm and Weber, Herbert},
  booktitle = {Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen (Band 4).},
  journal = {Herrmann et al. (eds.) (2000): Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen. (Band 4).},
  publisher = {Physica-Verlag},
  year = {2001},
  pages = {37 - 63 },
  url = {http://www.sociotech-lit.de/WaLR01-Dip.pdf}
}

@inproceedings{WSKW02-PRC,
  author = {Weatherley, John and Sumner, Tamara and Khoo, Michael and Wright, Michael and Hoffmann, Marcel},
  title = {Partnership Reviewing: A Cooperation Approach for Peer Review of Complex Educational Resources},
  editor = {Marchionini, Gary},
  booktitle = {Proceedings of the Joint Conference on Digital Libraries 2002 Portland, Oregon, USA. July 14-18, 2002.},
  publisher = {ACM Press},
  year = {2002},
  pages = {106-114 },
  url = {http://www.sociotech-lit.de/WSKW02-PRC.pdf}
}

@incollection{WiLo05-DpW,
  author = {Winkler, Thomas and Loser, Kai-Uwe},
  title = {Die pro-services Workbench - Werkzeuge für das service Engineering},
  editor = {Herrmann, Thomas and Kleinbeck, Uwe and Krcmar, Helmut},
  booktitle = {Konzepte für das Service Engineering - Modularisierung, Prozessgestaltung und Produktivitätsmanagement},
  journal = {In: Herrmann, Thomas; Kleinbeck, Uwe; Krcmar, Helmut: Konzepte für das Service Engineering},
  publisher = {Physica-Verlag},
  year = {2005},
  pages = {217-232 },
  url = {http://www.sociotech-lit.de/WiLo05-DpW.pdf}
}

@book{BBHKBBHKck-IIS,,
  title = {Implementing International Services: A tailorable method for market assessment, modularization, and process transfer},
  editor = {Böhmann, T. and Burr, W. and Herrmann, T. and Krcmar, H.},
  publisher = {Gabler},
  year = {2010 in Druck}
}

@book{CaHKCaHK06-IdS,,
  title = {Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 1: Konzeptionelle Grundlagen},
  editor = {Carell, Angela and Herrmann, Thomas and Kleinbeck, Uwe},
  booktitle = {Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 2: Maßnahmen},
  publisher = {Physika-Verlag},
  year = {2006}
}

@book{HHRWHHRW94-MG-,,
  title = {Menschengerechte Groupware - Softwareergonomische Gestaltung und partizipative Umsetzung},
  editor = {Hartmann, Anja and Herrmann, Thomas and Rohde, Markus and Wulf, Volker},
  publisher = {Teubner Verlag},
  year = {1994},
  url = {http://www.sociotech-lit.de/HHRWHHRW94-MG-.pdf}
}

@book{HeKRHeKR09-IdS,,
  title = {Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 2: Maßnahmen},
  editor = {Herrmann, Th. and Kleinbeck, U. and Ritterskamp, C.},
  booktitle = {Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 2: Maßnahmen},
  publisher = {Physika-Verlag},
  year = {2009},
  url = {http://www.sociotech-lit.de/HeKRHeKR09-IdS.pdf}
}

@book{HeMSHeMS03-WWu,,
  title = {Wissensgenese, Wissensverteilung und Wissensorganisation in der Arbeitspraxis},
  editor = {Herrmann, Th. and Mambrey, P. and Shire, K.},
  publisher = {Westdeutscher Verlag},
  year = {2003}
}

@book{HSEHHSEH05-MS,,
  title = {Mobile Speditionslogistikunterstützung},
  editor = {Herrmann, Thomas and Schöpe, Lothar and Erkens, Elmar and Hülder, Malte},
  publisher = {Shaker Verlag},
  year = {2005},
  url = {http://www.sociotech-lit.de/HSEHHSEH05-MS.pdf}
}

@book{KoHSKoHS10-CaT,,
  title = {Collaboration and Technology: 16th International Conference, CRIWG 2010},
  editor = {Kolfschoten, G. and Herrmann, T. and Lukosch. S.},
  publisher = {Springer},
  year = {2010}
}